word crashes

[cccairo]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

When I try to copy and paste pictures from Safari into a new word document I get the following error message:Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-05-05 17:36:03 +0300
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.0.071130
Crashed Module Name: MicrosoftOffice
Crashed Module Version: unknown
Crashed Module Offset: 0x004d11cb
Blame Module Name: MicrosoftOffice
Blame Module Version: unknown
Blame Module Offset: 0x004d11cb
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x022651cb in _AfxSetRectRgn + 0x00000049 (MicrosoftOffice + 0x004d11cb)
# 2 0x0045670e in _wdCommandDispatch + 0x0013A766 (Microsoft Word + 0x0045570e)
# 3 0x004567b5 in _wdCommandDispatch + 0x0013A80D (Microsoft Word + 0x004557b5)
# 4 0x00457493 in _wdCommandDispatch + 0x0013B4EB (Microsoft Word + 0x00456493)
# 5 0x00b66983 in _wdCommandDispatch + 0x0084A9DB (Microsoft Word + 0x00b65983)
# 6 0x00b677d2 in _wdCommandDispatch + 0x0084B82A (Microsoft Word + 0x00b667d2)
# 7 0x00bc5252 in _wdCommandDispatch + 0x008A92AA (Microsoft Word + 0x00bc4252)
# 8 0x00bc57a3 in _wdCommandDispatch + 0x008A97FB (Microsoft Word + 0x00bc47a3)
# 9 0x00bc6dbb in _wdCommandDispatch + 0x008AAE13 (Microsoft Word + 0x00bc5dbb)
# 10 0x00b9b481 in _wdCommandDispatch + 0x0087F4D9 (Microsoft Word + 0x00b9a481)
# 11 0x00bbe69c in _wdCommandDispatch + 0x008A26F4 (Microsoft Word + 0x00bbd69c)
# 12 0x0039e763 in _wdCommandDispatch + 0x000827BB (Microsoft Word + 0x0039d763)
# 13 0x003a9203 in _wdCommandDispatch + 0x0008D25B (Microsoft Word + 0x003a8203)
# 14 0x007f625d in _wdCommandDispatch + 0x004DA2B5 (Microsoft Word + 0x007f525d)
# 15 0x007f6e2d in _wdCommandDispatch + 0x004DAE85 (Microsoft Word + 0x007f5e2d)
# 16 0x01942416 in _DoDragDrop + 0x00000496 (MicrosoftOLE + 0x00020416)
# 17 0x016e2160 in _McpCreateScriptMenu + 0x00003676 (MicrosoftComponentPlugin + 0x0016c160)
# 18 0x016e222c in _McpCreateScriptMenu + 0x00003742 (MicrosoftComponentPlugin + 0x0016c22c)
# 19 0x016e1835 in _McpCreateScriptMenu + 0x00002D4B (MicrosoftComponentPlugin + 0x0016b835)
# 20 0x95dd9397 in .objc_class_name_IPMDFontRange + 0x95AAE757 (HIToolbox + 0x0018e397)
# 21 0x902941b0 in _gSerializeBufferKey + 0x9023F058 (HIServices + 0x000151b0)
# 22 0x90293c11 in _gSerializeBufferKey + 0x9023EAB9 (HIServices + 0x00014c11)
# 23 0x93152d21 in .objc_class_name___NSCFSet + 0x93007DE1 (CoreFoundation + 0x00051d21)
# 24 0x931748e8 in .objc_class_name___NSCFSet + 0x930299A8 (CoreFoundation + 0x000738e8)
# 25 0x93174cd8 in .objc_class_name___NSCFSet + 0x93029D98 (CoreFoundation + 0x00073cd8)
# 26 0x95c7b2c0 in .objc_class_name_IPMDFontRange + 0x95950680 (HIToolbox + 0x000302c0)
# 27 0x95c7b0d9 in .objc_class_name_IPMDFontRange + 0x95950499 (HIToolbox + 0x000300d9)
# 28 0x95dbe46b in .objc_class_name_IPMDFontRange + 0x95A9382B (HIToolbox + 0x0017346b)
# 29 0x01661ce4 in _McpRunApplicationEventLoop + 0x0000006A (MicrosoftComponentPlugin + 0x000ebce4)
# 30 0x00ae3e6b in _wdCommandDispatch + 0x007C7EC3 (Microsoft Word + 0x00ae2e6b)
# 31 0x00aecd18 in _wdCommandDispatch + 0x007D0D70 (Microsoft Word + 0x00aebd18)
# 32 0x02236080 in __WlmMain + 0x00000047 (MicrosoftOffice + 0x004a2080)
# 33 0x00ad2438 in _wdCommandDispatch + 0x007B6490 (Microsoft Word + 0x00ad1438)
# 34 0x000028e2 in __mh_execute_header + 0x000018E2 (Microsoft Word + 0x000018e2)
# 35 0x00002809 in __mh_execute_header + 0x00001809 (Microsoft Word + 0x00001809)

X86 Thread State:
eax: 0x00000000 ebx: 0x014b21c0 ecx: 0x000001b4 edx:0x00000000
edi: 0x1a6ccdb8 esi: 0x00000003 ebp: 0xbfffb6e8 esp:0xbfffb6c0
ss: 0x0000001f eip: 0x022651cb cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010293

Thread 1:

# 1 0x906f02e6 in _signg

 

[ScottH]

Have you tried updating to the latest version?

According to that log, your version of Office is the original shipping version (12.0.0). Updating to the latest version (12.1.7) may fix the issue.

 

[irving]

i tried the update and it still will not work

 

[cccairo]

tried downloading updated version but now getting following error message:

Macintosh HD 100GB available 232 GB Total
You cannot install Office 2008 SP1 Update (12.1.0) on this volume. A version of the software required to install this update was not found on this volume.

 

[Diane Ross]

You cannot install Office 2008 SP1 Update (12.1.0) on this volume. A version
of the software required to install this update was not found on this volume.

<http://www.entourage.mvps.org/error/not_found.html>

 

[cccairo]

Thank you, thank you! It worked. Really appreciate your help A great start to the day!