Hi Raisin,
It sounds like you may have had a faulty installation in the first place
(either that or font problems, but more on that later). Also, you did not
mention the 10.1.4 updater which needs to be installed before 10.1.5.
I recommend that you do a complete uninstall/reinstall of Office as follows:
The Remove Office tool is located in the Value Pack folder on the Office X
CD. Install it and run it. Now reinstall Office X using the installer on
the CD or do a Drag & Drop to the Applications folder. Also don't forget to
install any Value Pack items you need. When you've finished, you'll need to
download (<
http://www.microsoft.com/mac/download/>) and install the Office X
10.1.2, 10.1.4 (includes 10.1.3) and 10.1.5 updaters.
For the most trouble-free installation, run Disk Utility First Aid to repair
permissions before each updater install and when you've completed them all.
To repair permissions go to Macintosh HD/Applications/Utilities; open up
Disk Utility; select your hard disk and click the First Aid tab and then the
button to "Repair Disk Permissions".
Before uninstalling Office, you might want to back up various files. See
here for backup suggestions: <
http://www.entourage.mvps.org/backup.html>.
If after the removal/reinstall you are still having problems with Word
crashing, then it's possible that you have font (or other) conflicts. If
Word crashes on launch, then it's almost certainly a font problem. To test
your fonts, see here: <
http://support.microsoft.com/?kbid=313535>
As for other Word crash problems, see here:
<
http://www.mvps.org/word/FAQs/WordMac/WordXTroubleshooting.htm>
(If you're using Safari, you may have to switch to Internet Explorer to
access this site.)
Hope this helps.
--
Beth Rosengard
Mac MVP
Mac Word FAQ: <
http://www.mvps.org/word/FAQs/WordMac/index.htm>
Entourage Help Page: <
http://www.entourage.mvps.org/toc.html>
