word crashing

[Ethan d'Ablemont Burnes]

I have Mac Office X and Word will not open. I don't know if I can call it
crashing, because it does not even open. All the other components of
office work, Powerpoint and entourage -- just not word. I am using the
test drive version now and am wondering if that is keeping my
liscensed version from working. I sent a report to Apple, but I don't
know if that will help -- if they will give a response. Any ideas?

 

[John McGhie [MVP - Word]]

Hi Ethan:

On the Microsoft website, find, download, and run the Office remover
program.

Then run Apple's Disk Utility and Repair Permissions.

Then re-install Office.

Then re-install all the service releases for Word X.

Then repair Permissions again.

It should be OK now.


This responds to article <[email protected]>, from

I have Mac Office X and Word will not open. I don't know if I can call it
crashing, because it does not even open. All the other components of
office work, Powerpoint and entourage -- just not word. I am using the
test drive version now and am wondering if that is keeping my
liscensed version from working. I sent a report to Apple, but I don't
know if that will help -- if they will give a response. Any ideas?

--

Please respond only to the newsgroup to preserve the thread.

John McGhie, Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. GMT + 10 Hrs
+61 4 1209 1410, mailto:[email protected]

 

[Dayo Mitchell]

Having both the test drive and the licensed version installed sounds like a
bad idea, but then presumably the other three programs shouldn't open
either. So here are general troubleshooting tips for Word, maybe something
will work.

http://www.mcgimpsey.com/macoffice/word/troubleshooting.html
In addition to the tips listed there, check your Word Startup Folder (Apps:
Office: Office: Startup) and see whether you have any add-ins that may be
conflicting with Word (Endnote is a common culprit).

See here to make sure you are fully updated:
http://www.mcgimpsey.com/macoffice/office/vxversions.html

Please post back and let the newsgroup know what worked, or if you are
posting back because nothing worked, be sure to explain what you already
tried. If you have to reinstall, I think there is a separate Remover for the
Test Drive that you will need to run.

This link has a bit more information if you get desperate, but is presented
in a less straightforward manner.
http://word.mvps.org/FAQs/WordMac/index.htm

DM

 

[ethan d'Ablemont Burnes]

DM,

Thanks so much for your help and advice. All the webistes were really
clear. However, none seemed to solve my problem. I did everything
suggested except the font issue because the MS webiste said that if
fonts are corrupted, the splash screen comes up and then it crashes. In
my case, the splash screen does not even come up.

And of course, when I went to re-install, I realized I thought I had my
CD # but I had my registration #. So, unless there is a way to track
down the CD # from the registration # then I don't think I can re-install.

Any help would be greatly appreciated.

thanks,

ethan

 

[John McGhie [MVP - Word]]

Hi Ethan:

If you do a Remove Office and then re-install immediately, you will not need
your CD key, since that is the one thing that gets left intact.

However, if you do not have the CD key, you can get a replacement by ringing
Microsoft: they make a charge for that service. You should get a CCD key,
because when your hard disk fails and you have to replace it, you will need
it.

I agree that your problem probably is NOT fonts. But it's not going to be
fixed without running the Office Remover program. The fault is not in any
of the files that get "installed", it's in the files that get "generated"
when the application first runs after being installed. So the bad files in
question are not actually on the CD, they are generated locally on the
machine to which you are installing. But they will not be RE-generated
unless they are first removed.

Cheers


This responds to article <[email protected]>, from

DM,

Thanks so much for your help and advice. All the webistes were really
clear. However, none seemed to solve my problem. I did everything
suggested except the font issue because the MS webiste said that if
fonts are corrupted, the splash screen comes up and then it crashes. In
my case, the splash screen does not even come up.

And of course, when I went to re-install, I realized I thought I had my
CD # but I had my registration #. So, unless there is a way to track
down the CD # from the registration # then I don't think I can re-install.

Any help would be greatly appreciated.

thanks,

ethan

--

Please respond only to the newsgroup to preserve the thread.

John McGhie, Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. GMT + 10 Hrs
+61 4 1209 1410, mailto:[email protected]