Word crashing

[Polakowski, Brett]

Hello,
I am using Word 2004 and Mac OS X 10.3.3 to 10.3.5. I am having a similar
problem on 4 different machines.
If I go and make a change to an existing document and go and click the red
close button on the top bar of the document, the app crashes and asks me to
send an error report to MS. This is happening on a pretty consistent basis.
I don't get any prompt to save or not to save, it just crashes on me.
Has anybody been seeing this? I can get the error report to post if someone
would like it.

Thanks for any help,
Brett

 

[Beth Rosengard]

Hi Brett,

There are various reasons why this might happen and most of them are posted
here: <http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm>


Hope this helps.


--
***Please always reply to the newsgroup!***

Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org>

 

[Polakowski, Brett]

Hello,
I went to the site linked below and the 2 things it basically told me to do
were make sure the users have the latest update (they do) and run repair
disk perms (I did).
Still not working properly.
I got some more info from the user about what's happening. It usually
happens when they open a doc created by another user and saved to a file
server. They open the file to double check the creators work to make sure
all the work needed was done properly (they are typesetters). If they find
nothing wrong with the doc they try to close it, using either the red
button, "close" from the file menu or command-w. 95% of the time the app
crashes on them.
On MS' website they mention a fix for this as renaming the "Normal"
template. I did this and things seem to be working slightly better but still
having the problem intermittently.
Another thing I'd like to mention is that a lot of times when they open the
document, they get a message about enabling or disabling macros. They
usually enable. When they do so they get a message of "Word cannot fire
events". Has anyone seen this?

Thanks a lot,
Brett

Hi Brett,

There are various reasons why this might happen and most of them are posted
here: <http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm>


Hope this helps.

Hello,
I am using Word 2004 and Mac OS X 10.3.3 to 10.3.5. I am having a similar
problem on 4 different machines.
If I go and make a change to an existing document and go and click the red
close button on the top bar of the document, the app crashes and asks me to
send an error report to MS. This is happening on a pretty consistent basis.
I don't get any prompt to save or not to save, it just crashes on me.
Has anybody been seeing this? I can get the error report to post if someone
would like it.

Thanks for any help,
Brett

 

[matt neuburg]

a lot of times when they open the
document, they get a message about enabling or disabling macros. They
usually enable. When they do so they get a message of "Word cannot fire
events".

This is usually the sign of a virus. m.

 

[Beth Rosengard]

Hi Brett,

The "fire event" error is known in Word 98 & Word 2001 but not AFAIK in
Word 2004. However, take a look at this MS Knowledge Base article:
<http://support.microsoft.com/?kbid=272347>. It's possible that some of the
fixes offered may apply to your situation although you'll have to
"translate" from the earlier Word versions to Word 2004. If you can't
figure out the Word 2004 equivalents, post back.

In addition to testing Normal and Word preferences (did you try the
second?), see if "uncorrupting" one of the documents does anything
(procedure at the URL I gave you previously).

Hope this helps.

--
***Please always reply to the newsgroup!***

Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org>

 

[John McGhie]

Hi Beth:

"Cannot fire event" would occur in Word 2004 also if you hit a PC Word macro
virus (or any other PC Word macro) that called a function Mac Word does not
have.

So I would back Matt's advice on this one: the users have either Normal
Templates or Attached Templates or the documents themselves which contain
Macros that cannot run on Mac Word. And that usually means a virus (if it
were a wanted macro, the user would KNOW that it would not work, so chances
are it's an "unwanted" one, i.e. A virus...)

Hi Brett,

The "fire event" error is known in Word 98 & Word 2001 but not AFAIK in
Word 2004. However, take a look at this MS Knowledge Base article:
<http://support.microsoft.com/?kbid=272347>. It's possible that some of the
fixes offered may apply to your situation although you'll have to
"translate" from the earlier Word versions to Word 2004. If you can't
figure out the Word 2004 equivalents, post back.

In addition to testing Normal and Word preferences (did you try the
second?), see if "uncorrupting" one of the documents does anything
(procedure at the URL I gave you previously).

Hope this helps.

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Consultant Technical Writer
Sydney, Australia +61 4 1209 1410