Word doc hyperlinks to Westlaw not working -erroneous errormessage

T

Thomas Dallal

I've been emailing myself MS Word docs of case research from Westlaw's
website. When I try to click on the links in these Westlaw generated Word
docs, however, instead of going straight to the appropriate (citation) link
on the Westlaw website (as happens without a hitch with the very same Word
docs on a Windows computer) I get an entirely erroneous error message from
the Westlaw site - even though I'm already logged in - saying my browser
lacks cookies and java scripting (same problem whether I designate Safari,
Explorer, Mozilla or Netscape as my default browser, btw).

I'm running Panther (OSX10.3.4) with MS Word: Mac (as part of Office:Mac and
I'm right up to the latest updates) on a 1gb titanium powerbook with 1 gb of
RAM.

Though I inquired with Westlaw ten days ago, and though they appear to be
trying, they've yet to come up with any answer or solution - we've tried
inserting special proxy settings, turning off personal firewall, etc, etc.,
all to no avail.

Any suggestions, input or experience with this issue will be very much
appreciated as my otherwise trusty pbook will otherwise be rendered very
limited indeed for performing legal research! Thanks, and

All the best, TOM

thomasdallal (who is an old dinosaur still hanging out with) compuserve.com
 
T

Thomas Dallal

I've been emailing myself MS Word docs of case research from Westlaw's
website. When I try to click on the links in these Westlaw generated Word
docs, however, instead of going straight to the appropriate (citation) link
on the Westlaw website (as happens without a hitch with the very same Word
docs on a Windows computer) I get an entirely erroneous error message from
the Westlaw site - even though I'm already logged in - saying my browser
lacks cookies and java scripting (same problem whether I designate Safari,
Explorer, Mozilla or Netscape as my default browser, btw).

I'm running Panther (OSX10.3.4) with MS Word: Mac (as part of Office:Mac and
I'm right up to the latest updates) on a 1gb titanium powerbook with 1 gb of
RAM.

Though I inquired with Westlaw ten days ago, and though they appear to be
trying, they've yet to come up with any answer or solution - we've tried
inserting special proxy settings, turning off personal firewall, etc, etc.,
all to no avail.

Any suggestions, input or experience with this issue will be very much
appreciated as my otherwise trusty pbook will otherwise be rendered very
limited indeed for performing legal research! Thanks, and

All the best, TOM

thomasdallal (who is an old dinosaur still hanging out with) compuserve.com
Click to expand...


I forgot to add that the web address that one should be led to is for the
legal research site westlaw.com.

Even if one is not already logged in instead of being directed to the cookie
and java script error page that I get when I click any hyperlink in any of
the Westlaw generated Word docs, see:

http://web2.westlaw.com/signon/requirements.aspx?BN=Default&BV=0&cookiesEnab
led=F&DB=708&FindType=Y&FN=%5Ftop&jsEnabled=F&path=%2FFind%2FDefault%2Ewl&pl
atform=Unknown&platformOK=T&rs=++++1%2E0&SerialNum=1906101604&ssl=n&strRecre
ate=no&vr=2%2E0) one should be referred to a Westlaw log-in page
(http://web2.westlaw.com/signon/default.wl?bhcp=1&newdoor=true

One SHOULD be directed to the Westlaw log-in page:

http://web2.westlaw.com/signon/default.wl?bhcp=1&newdoor=true
 
B

Beth Rosengard

I forgot to add that the web address that one should be led to is for the
legal research site westlaw.com.

Even if one is not already logged in instead of being directed to the cookie
and java script error page that I get when I click any hyperlink in any of
the Westlaw generated Word docs, see:

http://web2.westlaw.com/signon/requirements.aspx?BN=Default&BV=0&cookiesEnab
led=F&DB=708&FindType=Y&FN=%5Ftop&jsEnabled=F&path=%2FFind%2FDefault%2Ewl&pl
atform=Unknown&platformOK=T&rs=++++1%2E0&SerialNum=1906101604&ssl=n&strRecre
ate=no&vr=2%2E0) one should be referred to a Westlaw log-in page
(http://web2.westlaw.com/signon/default.wl?bhcp=1&newdoor=true

One SHOULD be directed to the Westlaw log-in page:

http://web2.westlaw.com/signon/default.wl?bhcp=1&newdoor=true
Click to expand...

Hi Tom,

DO you have Java script enabled?? Regardless, what happens if you click on
the link that says "Westlaw Text Only"? (Again, without a client ID, I
can't get in.)

Please confirm your version of Word and if you have fully updated Office.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org>
 

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