Word document locks up

[Joan]

I've had problems with Word locking up after starting a new document. I will
type a few sentences, it locks up, and the ? just stays there. I cannot use
the curser at all, save the document or go any further. If I step away from
the computer, after a few minutes I'm able to type again. Then it happens
again

I'm using Windows XP and have actually reinstalled Office Pro, but I'm still
having the same problem. I don't have any problems with Excel, PowerPoint, or
other Office programs.

 

[Herb Tyson [MVP]]

The steps shown in the following article are designed to troubleshoot such
problems (which usually can be traced to corrupted normal.dot, registry
entries, or add-ins):

http://word.mvps.org/FAQS/AppErrors/ProbsOpeningWord.htm

 

[Joan]

Herb,

Thank you for the advice. The link you gave me addressed this issue
(corrupted template), and once I renamed the template the problem was solved.
You saved me a lot of frustrating time--thanks.