O
OliverHolt
The problem:
When a user prints a word document, all the text in the document that is set
to the font Palatino Linotype bunches up overwriting itself. The effect of
this is that a whole paragraph will be displayed in a space where one or two
charachters would normally reside. For instance, the word: Oliver would look
like the o was written, then the l in the same place, then the i in the same
place et cetera. For some reason text that is in bold does not get affected
and it seems that only text of size 10 gets affected (that size 10
restriction is not confirmed). All the images and embedded objects seem to
get displayed normally too. The act of printing seems to cause a change in
the document - so it's not just a case of the print job coming out
incorrectly. If wehen you print you select the properties button on the
printer GUI and then OK that seems to clear the problem.
I can confirm the error occurs on at least 1 workstation with XP pro
installed, directed to an HP Laserjet 4100TN printer driver served by a
Windows 2000 print server. The driver is the latest version and the print
device has the latest HP patches applied. the error has occured on other
workstations but I can't confirm whether they are all XP or 2000 Pro too - I
have reports that it only happens on XP but that is heresy (=unseen by me). I
suspect the problem is with the font and OS on the workstation rather than
the print server.
The issue is intermittent and very difficult to replicate - I have never
been able to.
I can't rule out the user as the cause of the problem, it seems unlikely
that the user is causing it as they use the following method to send to the
printer which is not their default: File -> Print -> OK. It is reported to
occur about once a month with a frequency of about 1 in 30 documents. That is
a user estimate.
Palatino Linotype, size 10, is our default font - so the problem might not
relate to the font rather than the application (Word) or the OS (XP) or the
user (well educated computer literate Englishman).
Has anyone seen this behavior before? Is there a fix?
I appreciate that the description might not be great as it is like
describing a picture. I have scanned an image of the fault if anyone thinks
it would be useful to see I can supply.
Regards.
Oliver
When a user prints a word document, all the text in the document that is set
to the font Palatino Linotype bunches up overwriting itself. The effect of
this is that a whole paragraph will be displayed in a space where one or two
charachters would normally reside. For instance, the word: Oliver would look
like the o was written, then the l in the same place, then the i in the same
place et cetera. For some reason text that is in bold does not get affected
and it seems that only text of size 10 gets affected (that size 10
restriction is not confirmed). All the images and embedded objects seem to
get displayed normally too. The act of printing seems to cause a change in
the document - so it's not just a case of the print job coming out
incorrectly. If wehen you print you select the properties button on the
printer GUI and then OK that seems to clear the problem.
I can confirm the error occurs on at least 1 workstation with XP pro
installed, directed to an HP Laserjet 4100TN printer driver served by a
Windows 2000 print server. The driver is the latest version and the print
device has the latest HP patches applied. the error has occured on other
workstations but I can't confirm whether they are all XP or 2000 Pro too - I
have reports that it only happens on XP but that is heresy (=unseen by me). I
suspect the problem is with the font and OS on the workstation rather than
the print server.
The issue is intermittent and very difficult to replicate - I have never
been able to.
I can't rule out the user as the cause of the problem, it seems unlikely
that the user is causing it as they use the following method to send to the
printer which is not their default: File -> Print -> OK. It is reported to
occur about once a month with a frequency of about 1 in 30 documents. That is
a user estimate.
Palatino Linotype, size 10, is our default font - so the problem might not
relate to the font rather than the application (Word) or the OS (XP) or the
user (well educated computer literate Englishman).
Has anyone seen this behavior before? Is there a fix?
I appreciate that the description might not be great as it is like
describing a picture. I have scanned an image of the fault if anyone thinks
it would be useful to see I can supply.
Regards.
Oliver