I'm only partially with Elliott on this one.
I agree that email should really be sent in plain text only, and that if you
need to send formatting or pictures you should attach a file.
PDF is unusable when it arrives. You can either read it or print it: that's
it. If you want your user to be able to "use" the text, you need to send
something else.
Under those circumstances, I would prefer HTML over a Word document. Not
everyone has Word: everyone can display HTML. If anyone sends me PDF, I
simply reply asking for the document (if I want it) or just bin it (if I
don't). I wouldn't bother "reading" a PDF
Graphics are a mixed bag. The modern spam filters and firewalls compute a
"score" for the email based on around fifty factors they consider, each of
which adds to the "smelliness quotient". When it smells bad enough, the
filter dumps it.
Anything sent in HTML format starts off smelling pretty bad, since a large
quantity of spam is sent in HTML. I never see HTML messages unless they
come from known senders.
Anything containing the common picture formats smells worse: most spam
contains at least some pictures. Add a couple of URLs and an email address
to the message and nobody on the planet will ever see it
Hope this helps
I want to set up a Word document that can be sent as an email - saving it as
HTML looks the best option, I can then copy and paste into a new email.
It looks okay when I test it, but will I have problems with firewalls if I
add graphics?
Any help, gratefully received
MC
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John McGhie <
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Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410