Word documents cause the video card to crash. Help!

[Word Causes Video Crash]

Every time I try to use word, the video card crashes and I have to restart
the computer. The screen ONLY goes black when using word after between 1 to
15 minutes usage. All other applications work fine.

MB: ASUS K8V SE Deluxe with AMD 64 3000+ 512 MB RAM

Windows XP Pro SP2 and Office Pro 2003.

Any ideas?

 

[DL]

Try running in safe mode, if OK would tend to indicate vid.card problem. Try
updated drivers from card.manu site

"Word Causes Video Crash" <Word Causes Video
(e-mail address removed)> wrote in message
news:[email protected]...

 

[Ringwood]

"Word Causes Video Crash" <Word Causes Video
(e-mail address removed)> wrote in message

Every time I try to use word, the video card crashes and I have to restart
the computer. The screen ONLY goes black when using word after between 1
to
15 minutes usage. All other applications work fine.

MB: ASUS K8V SE Deluxe with AMD 64 3000+ 512 MB RAM

Windows XP Pro SP2 and Office Pro 2003.

Any ideas?

If the PC uses fast DDR ram, try un-installing SP2 and see if it still
crashes.

 

[Paul Beier]

Thanks guys - I use DDR400 RAM - I have uninstalled SP2 and the problem
still exists.

 

[Paul Beier]

Thanks DL - I have unistalled drivers in safe mode and reinstalled updated
drivers and BIOS. The problem still only occurs when I use word 2003. All
other applications (including video editing, playing movies and 3D games)
work just fine. This seems to indicate it is a problem with word. I have
also tried reinstalling office to no avail. Any suggestions now.....

Paul

 

[DL]

But have you tried running Word, whilst your sys is in safe mode?

 

[Paul Beier]

I just tried it now and it would appear that it word works while in safe
mode. The display doesn't crash. I have already installed the latest
drivers for my video card and ATI have suggested many things but none seem to
help. Will send them this latest fact about word working in safe mode to see
what they say.

 

[Bernie]

Your best off using ATI's WHQL certified drivers if you can find them.
They are not the best drivers for playing games etc., however they are the
most stable drivers for a system that's used for more serious pursuits.
ATI's latest drivers are usually not the most stable ones.
http://www.rageunderground.com/
The site above and it's forums are a good place to get better input on ATI
hardware and stable drivers.

 

[DL]

This is a longshot, but maybe worth a try.
Use msconfig,
In Services Tab
Hide all MS, disable the rest
In Start-up Tab, disable all
Reboot and test Word
If its OK I'm afraid its a long process of illumination to find what
start-up/service is causing the problem/conflict

 

[Paul Beier]

To everyone,

just an update to others with this problem. I paid Microsoft support to
assist me online, so far no success, although they have been very helpful.

My mistake before but Word tends to freeze the screen (no keyboard or mouse
control) while in safe mode. This freezing tends to occur after a number of
other gliches. I get blue "ghosting" of the font when typing. The page
edges go blue and "chunky" when scolling in safe mode. At times, the normal
black font freezes and the faded blue font begins to type. If I scroll, this
blue font moves instead of the black. Also the blue font scrolls UNDER the
black.

I suspect that this is the same problem of screen crashing exhibiting these
symptoms in safe mode.

Other Office application work fine.

Thanks in advance to anyone taking the time to assist me with this
challenging problem.

Paul

 

[Alfcn]

I have recently bought a new PC with hardware very similar to Paul's (ASUS
A8V DELUXE MB, ATHLON 64 3500 PC3200 DDR, ATI RADEON 9800PRO). Today I was
using word 2003 for the first time with a large document and suddenly
repetitive crashes and other symptoms as described by you. In my case I can
deliberately cause the crash by scrolling quickly up and down the document
with the mouse. As far as I remember when I had used word with single page
documents I had noted no crashes. All other programs, including games work
perfectly.
If Microsoft has not been able to solve this issue with you, I will
uninstall ofice 2003 and go back to Office XP, which has never caused a
problem to me.

 

[Milly Staples [MVP - Outlook]]

Have both of you considered updating/downgrading your video drivers to see
if that solves the problem? Office programs are graphic intense and can
cause problems.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, (e-mail address removed) asked:

| I have recently bought a new PC with hardware very similar to Paul's
| (ASUS
| A8V DELUXE MB, ATHLON 64 3500 PC3200 DDR, ATI RADEON 9800PRO). Today
| I was using word 2003 for the first time with a large document and
| suddenly repetitive crashes and other symptoms as described by you.
| In my case I can deliberately cause the crash by scrolling quickly up
| and down the document with the mouse. As far as I remember when I had
| used word with single page documents I had noted no crashes. All
| other programs, including games work perfectly.
| If Microsoft has not been able to solve this issue with you, I will
| uninstall ofice 2003 and go back to Office XP, which has never caused
| a problem to me.
|
|
| "Paul Beier" wrote:
|
|| To everyone,
||
|| just an update to others with this problem. I paid Microsoft
|| support to assist me online, so far no success, although they have
|| been very helpful.
||
|| My mistake before but Word tends to freeze the screen (no keyboard
|| or mouse control) while in safe mode. This freezing tends to occur
|| after a number of other gliches. I get blue "ghosting" of the font
|| when typing. The page edges go blue and "chunky" when scolling in
|| safe mode. At times, the normal black font freezes and the faded
|| blue font begins to type. If I scroll, this blue font moves instead
|| of the black. Also the blue font scrolls UNDER the black.
||
|| I suspect that this is the same problem of screen crashing
|| exhibiting these symptoms in safe mode.
||
|| Other Office application work fine.
||
|| Thanks in advance to anyone taking the time to assist me with this
|| challenging problem.
||
|| Paul

 

[Paul Beier]

Hi Milly,

I have recently reposted this problem to refresh people's memory. I just
updated the ATI drivers to the latest 4.12 version. I rebooted and started
Word.

The program crashed my screen precisely 1 minute and 50 seconds later...

Paul

 

[Alfcn]

Dear Paul and others,

Perhaps I have solved the probem. I have discovered that ATI Catalyst
program had automatically set the screen refresh rate to 75Hertz and the
maximum resolution 1280x1024, while the recommended refresh rates of my
viewsonic vg910b LCD monitor are:

Resolution Recommended
and supported
1280 x 1024 @ 60 Hz
1024 x 768 @ 60, 70, 72, 75 Hz
800 x 600 @ 56, 60, 72, 75 Hz
640 x 480 @ 60, 75 Hz
720 x 400 @ 70 Hz

Two hours ago I have reduced refresh rate to 60Hz and word 2003 has not
crashed yet. I cross fingers and touch wood.

Hi Milly,

I have recently reposted this problem to refresh people's memory. I just
updated the ATI drivers to the latest 4.12 version. I rebooted and started
Word.

The program crashed my screen precisely 1 minute and 50 seconds later...

Paul

Have both of you considered updating/downgrading your video drivers to see
if that solves the problem? Office programs are graphic intense and can
cause problems.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, (e-mail address removed) asked:

| I have recently bought a new PC with hardware very similar to Paul's
| (ASUS
| A8V DELUXE MB, ATHLON 64 3500 PC3200 DDR, ATI RADEON 9800PRO). Today
| I was using word 2003 for the first time with a large document and
| suddenly repetitive crashes and other symptoms as described by you.
| In my case I can deliberately cause the crash by scrolling quickly up
| and down the document with the mouse. As far as I remember when I had
| used word with single page documents I had noted no crashes. All
| other programs, including games work perfectly.
| If Microsoft has not been able to solve this issue with you, I will
| uninstall ofice 2003 and go back to Office XP, which has never caused
| a problem to me.
|
|
| "Paul Beier" wrote:
|
|| To everyone,
||
|| just an update to others with this problem. I paid Microsoft
|| support to assist me online, so far no success, although they have
|| been very helpful.
||
|| My mistake before but Word tends to freeze the screen (no keyboard
|| or mouse control) while in safe mode. This freezing tends to occur
|| after a number of other gliches. I get blue "ghosting" of the font
|| when typing. The page edges go blue and "chunky" when scolling in
|| safe mode. At times, the normal black font freezes and the faded
|| blue font begins to type. If I scroll, this blue font moves instead
|| of the black. Also the blue font scrolls UNDER the black.
||
|| I suspect that this is the same problem of screen crashing
|| exhibiting these symptoms in safe mode.
||
|| Other Office application work fine.
||
|| Thanks in advance to anyone taking the time to assist me with this
|| challenging problem.
||
|| Paul

 

[Mindspenk]

Ok, I have scoured the internet trying to find a cure for my ailing word, to
no avail. My Word crashes on me whenever I am working in it. It isn't
something I can time, and it is as random is it gets. Earlier today I was
working for 2 minutes and it crashed. I rebooted fixed a few files where the
temp file created didn't actually clear, and after that I worked for nearly
and hour on the same file saved it and went to open another file and it
crashed again. When I say crash, it locks up the whole system to where I have
to cycle the power and reboot. It hasn't happened in any other programs, just
Word.
I have just recently put in a new hard drive, and I put more ram in my
computer. I did a fresh install of everything, and this started happening. I
tried to repair word, repair windows, I even reformatted and reinstalled
again for good measures, and this is still happening.

Here are my computers specs and some programs I have running. I don't know
if any of this helps, but since I don't know what has been crashing my system
I will give you this-->
Compaq Presario r3065us
P4 3.06GHZ
1.25 megs ram
Windows XP SP2
ATI Mobility Radeon 9200
MS Office 2003
Norton Antivirus 2005
Giant AntiSpyware
Adobe Creative Suites CS

I have tried rolling back my ATI drivers to a previous driver that worked,
but that didn't work. My refresh rate is within the requred range. I am a
bit frustrated, and a little overwhelmed, any help would be greatly
appreicated.


Reply With Quote

 

[Spacetracker]

Hi Paul

I know this is an old post you originated but it is a new problem for me
since I just updated my video card and have the identical crash and cause.
Did you ever learn of a fix for the Word 2003 bug? I have received no
replies to a new post.

Thanks

Spacetracker

Hi Milly,

I have recently reposted this problem to refresh people's memory. I just
updated the ATI drivers to the latest 4.12 version. I rebooted and started
Word.

The program crashed my screen precisely 1 minute and 50 seconds later...

Paul

Have both of you considered updating/downgrading your video drivers to see
if that solves the problem? Office programs are graphic intense and can
cause problems.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, (e-mail address removed) asked:

| I have recently bought a new PC with hardware very similar to Paul's
| (ASUS
| A8V DELUXE MB, ATHLON 64 3500 PC3200 DDR, ATI RADEON 9800PRO). Today
| I was using word 2003 for the first time with a large document and
| suddenly repetitive crashes and other symptoms as described by you.
| In my case I can deliberately cause the crash by scrolling quickly up
| and down the document with the mouse. As far as I remember when I had
| used word with single page documents I had noted no crashes. All
| other programs, including games work perfectly.
| If Microsoft has not been able to solve this issue with you, I will
| uninstall ofice 2003 and go back to Office XP, which has never caused
| a problem to me.
|
|
| "Paul Beier" wrote:
|
|| To everyone,
||
|| just an update to others with this problem. I paid Microsoft
|| support to assist me online, so far no success, although they have
|| been very helpful.
||
|| My mistake before but Word tends to freeze the screen (no keyboard
|| or mouse control) while in safe mode. This freezing tends to occur
|| after a number of other gliches. I get blue "ghosting" of the font
|| when typing. The page edges go blue and "chunky" when scolling in
|| safe mode. At times, the normal black font freezes and the faded
|| blue font begins to type. If I scroll, this blue font moves instead
|| of the black. Also the blue font scrolls UNDER the black.
||
|| I suspect that this is the same problem of screen crashing
|| exhibiting these symptoms in safe mode.
||
|| Other Office application work fine.
||
|| Thanks in advance to anyone taking the time to assist me with this
|| challenging problem.
||
|| Paul

 

[Mary Sauer]

How to troubleshoot video issues in Office programs
http://support.microsoft.com/kb/907349/en-us

--
Mary Sauer MSFT MVP
http://office.microsoft.com/

http://officebeta.iponet.net/en-us/publisher/FX100649111033.aspx

Hi Paul

I know this is an old post you originated but it is a new problem for me
since I just updated my video card and have the identical crash and cause.
Did you ever learn of a fix for the Word 2003 bug? I have received no
replies to a new post.

Thanks

Spacetracker

Hi Milly,

I have recently reposted this problem to refresh people's memory. I just
updated the ATI drivers to the latest 4.12 version. I rebooted and started
Word.

The program crashed my screen precisely 1 minute and 50 seconds later...

Paul

Have both of you considered updating/downgrading your video drivers to see
if that solves the problem? Office programs are graphic intense and can
cause problems.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, (e-mail address removed) asked:

| I have recently bought a new PC with hardware very similar to Paul's
| (ASUS
| A8V DELUXE MB, ATHLON 64 3500 PC3200 DDR, ATI RADEON 9800PRO). Today
| I was using word 2003 for the first time with a large document and
| suddenly repetitive crashes and other symptoms as described by you.
| In my case I can deliberately cause the crash by scrolling quickly up
| and down the document with the mouse. As far as I remember when I had
| used word with single page documents I had noted no crashes. All
| other programs, including games work perfectly.
| If Microsoft has not been able to solve this issue with you, I will
| uninstall ofice 2003 and go back to Office XP, which has never caused
| a problem to me.
|
|
| "Paul Beier" wrote:
|
|| To everyone,
||
|| just an update to others with this problem. I paid Microsoft
|| support to assist me online, so far no success, although they have
|| been very helpful.
||
|| My mistake before but Word tends to freeze the screen (no keyboard
|| or mouse control) while in safe mode. This freezing tends to occur
|| after a number of other gliches. I get blue "ghosting" of the font
|| when typing. The page edges go blue and "chunky" when scolling in
|| safe mode. At times, the normal black font freezes and the faded
|| blue font begins to type. If I scroll, this blue font moves instead
|| of the black. Also the blue font scrolls UNDER the black.
||
|| I suspect that this is the same problem of screen crashing
|| exhibiting these symptoms in safe mode.
||
|| Other Office application work fine.
||
|| Thanks in advance to anyone taking the time to assist me with this
|| challenging problem.
||
|| Paul