Word Email Editor

[Dennis]

I work for judges, and I'll leave this in his words:

"On many occasions my word email editor is automatically
turned off when another application needs it to open an
attachment or read an email sent to me. Please look into
this and let me know what to do to stop this from
happening."

Does anyone have any ideas? It just keeps un-selecting
the "Use Word as Email Editor" option in Tools/Options.

Thanks!

Dennis