Word/Excel DDE Issue?

[Kim]

This is also posted in the Word NG.

One of my users is trying to perform a mail merge to
create labels. From Word, she chooses Tools/Mail
Merge/Labels. At the second step, where you indicate the
data source, she chooses Open Data Source to an Excel
document, which is on the network. She finds the Excel
document and chooses it, and then the process hangs. At
the bottom is a message "Initiating DDE Link with MS
Excel" but it appears that the link never occurs. At this
point, in task manager Word shows as "Not Responding" and
I have to close Word through Task Manager.

When I set her up as a user on my computer and try the
process, it works fine.

W2K/Office 2000

Any suggestions on how to remedy this?

TIA
Kim
..

 

[DL]

I had a issue similar to this, it was caused by another app that was running
on startup.
PS If you were to enter both/all the ng addresses in the address box,
seperated by a semi colon, we would all be able to follow any responses.