Word & Excel will do not see newly installed font

[gpaine]

I am atttempting to get the following font to work in MS Word and
Excel.

30074 ITC Zapf Chancery CE Medium Italic (Win TT)

My system:

I-Mac G5 2.1 GB, System 10.4.8

The font suitcase has the name "ZCMI_CE.TTF". When this file is
installed by deleting the ".TTF" as instructed by the vendor,
double-clicking on the font icon and then selecting "install," the font
installs into the Username-Library-Font folder and appears in Font Book
in that location.

The font name also appears in the font menu for the Applications
TextEdit and Appleworks 6.0, and the font works in those programs.

THE FONT NAME DOES NOT appear within the MS Word 2004 or Excel 2004
font menus and therefore cannot be used with those programs.

I can find no way to install the font so that it appears in the font
menus for these MS products. I have tried installing it with its full
name (i.e, WITH the ".TTF") intact and it still works with TextEdit and
AppleWorks, but NOT with MS products.

After taking my $35, MS support told me that they do not support any
third-party font product and can provide no assistance.

I have an Applecare policy on this computer. Apple also says that they
will not support a third-party font.

Can anyone assist me in getting Word 2004 and Excel 2004 to recognize
this font?

Thank you,

Schuetz1619

 

[John McGhie [MVP - Word and Word Macintosh]]

Yeah... We're not real good at this

What I would do is ignore the maker's instructions, leave the .TTF in place,
then drag the font into your font folder. It helps to ensure you have only
one copy of the file on the machine.

As you have discovered, there are several font folders on the Mac: choose
the folder according to which user(s) you want to have the font available.
Put it in the System font folder to make it available to all users, or into
your username font folder to make it available just for you.

Chances are, that's all you have to do. However, the font will probably
appear out of alphabetic order in Word's font list. And it will appear with
the short name the manufacturer gives it, not the file name.

Note that under Unix, there are two font caches involved, and you may have
to clear both to force the font to be picked up correctly: the system font
cache, and the Microsoft Office font cache which is build from the system
font cache.

Usually, the caches will be rebuilt automatically if you simply perform a
power-off reboot (as opposed to logging out). If not, see " Delete the
System and User Font Caches" here
http://word.mvps.org/Mac/CorruptFontErrors.html

Cheers

I am atttempting to get the following font to work in MS Word and
Excel.

30074 ITC Zapf Chancery CE Medium Italic (Win TT)

My system:

I-Mac G5 2.1 GB, System 10.4.8

The font suitcase has the name "ZCMI_CE.TTF". When this file is
installed by deleting the ".TTF" as instructed by the vendor,
double-clicking on the font icon and then selecting "install," the font
installs into the Username-Library-Font folder and appears in Font Book
in that location.

The font name also appears in the font menu for the Applications
TextEdit and Appleworks 6.0, and the font works in those programs.

THE FONT NAME DOES NOT appear within the MS Word 2004 or Excel 2004
font menus and therefore cannot be used with those programs.

I can find no way to install the font so that it appears in the font
menus for these MS products. I have tried installing it with its full
name (i.e, WITH the ".TTF") intact and it still works with TextEdit and
AppleWorks, but NOT with MS products.

After taking my $35, MS support told me that they do not support any
third-party font product and can provide no assistance.

I have an Applecare policy on this computer. Apple also says that they
will not support a third-party font.

Can anyone assist me in getting Word 2004 and Excel 2004 to recognize
this font?

Thank you,

Schuetz1619

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

 

[Elliott Roper]

As you have discovered, there are several font folders on the Mac: choose
the folder according to which user(s) you want to have the font available.
Put it in the System font folder to make it available to all users, or into
your username font folder to make it available just for you.

Pardon me for pedantry here John. I think you mean the system's library
font folder aka /Library/Fonts in unix. The OS will not permit anyone
but root to place anything in System/Fonts, and only then on
particularly sunny days, while the root user is clutching a signed note
from his holiness St Steven of Infinite Loop. Because that is a Very
Bad Thing

 

[CyberTaz]

Just an extension on John's explanation -

Chances are, that's all you have to do. However, the font will probably
appear out of alphabetic order in Word's font list. And it will appear
with
the short name the manufacturer gives it, not the file name.

CE & CY fonts will often not be listed in alpha order with the fonts in the
upper part of the font list - which may be the only place you looked. If you
take a look at the *bottom* portion of the list you may find that the font
is, in fact, listed among all the others that Word doesn't seem to know how
to deal with.

 

[gpaine]

I have installed the font in the user-library-fonts folder WITH the
..ttf suffix. It appears properly in the Font Book.

I have verified that it DOES appear in Word's font list, even after
multiple restarts.

I have installed and removed it and the number of fonts in the Word
font list does not change, nor does any new font of ANY name appear
following installation at any location in the list.

The font DOES appear and IS functional in Appleworks 6 and TextEdit.

Would this not suggest that the problem lies with Word 2004?????? What
could it be?

Making things more interesting:

I have two user identities on my computer, one normal and one for
tests. When I email to both users the same file, containing text in the
font in question, that text DISPLAYS properly in WORD under the test
user, even though the font IS NOT installed for that user.

Nonetheless, the font DOES NOT display at all in WORD under the regular
user account, where the font IS installed as described above.

ANY NEW IDEAS?

Thanks.

 

[Phillip Jones]

You Might delete Microsoft or Office Fonts Cache and ahave office to
rebuild font list.

File I believe you need to Trash is:

com.microsoft.browserfont.cache

Hello -

Have you followed through with the rest of John's suggested approach - you
mention restarts but nothing about the cache files:


Also, if you go to Word>Preferences>Compatibility & click the Font
Substitution button what happens? Try this with the same doc in each user
account & see what the results are.

Another diagnostic tool to try - In Font Book, select the font then go to
File>Validate Font. See if that tells you anything.

Have you tried installing the font in the new/other user account? Is it
usable there?

Regards |:>)
Bob Jones
[MVP] Office:Mac

--
------------------------------------------------------------------------
Phillip M. Jones, CET |LIFE MEMBER: VPEA ETA-I, NESDA, ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112 |[email protected], ICQ11269732, AIM pjonescet
------------------------------------------------------------------------

If it's "fixed", don't "break it"!

mailto[email protected]

<http://www.kimbanet.com/~pjones/default.htm>
<http://www.kimbanet.com/~pjones/90th_Birthday/index.htm>
<http://www.kimbanet.com/~pjones/Fulcher/default.html>
<http://www.kimbanet.com/~pjones/Harris/default.htm>
<http://www.kimbanet.com/~pjones/Jones/default.htm>

<http://www.vpea.org>

 

[John McGhie [MVP - Word and Word Macintosh]]

Pardon you? Not on yer life: You die at dawn...

Pedantry? I count on it from you

Thanks for the uppick: I had forgotten you can't drag into System/Fonts...

Cheers

As you have discovered, there are several font folders on the Mac: choose
the folder according to which user(s) you want to have the font available.
Put it in the System font folder to make it available to all users, or into
your username font folder to make it available just for you.

Pardon me for pedantry here John. I think you mean the system's library
font folder aka /Library/Fonts in unix. The OS will not permit anyone
but root to place anything in System/Fonts, and only then on
particularly sunny days, while the root user is clutching a signed note
from his holiness St Steven of Infinite Loop. Because that is a Very
Bad Thing

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410