Word failed to start correctly last time

[ardmore]

Hello, I am using office 2007 and get the error below.
I tried to find normal.dot but nothing found.
Only normal.dotm found, deleted it but still failed.


Word failed to start correctly last time. Starting Word in safe mode will
help you correct or isolate a startup problem to successfully start the
program. Some functionality may be disabled in this mode.
Do you want to start Word in safe mode?


Thanks for your help.

 

[Graham Mayor]

There is no normal.dot in Word 2007 - the normal template is normal.dotm,
which is not the only cause of a failed start. See
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm.
What happens if you simply answer no to the prompt?

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Graham Mayor - Word MVP


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[ardmore]

If I click no, the word restarts and the message pops up again.
I followed you web page's instructions but I can't delete all temp files
because windows disallowed for deleting some files.

What should I do?

Thanks

 

[Graham Mayor]

If all instances of Word are closed (check by pressing CTRL+ALT+DEL and look
for winword.exe) then you should be able to delete all relevant temporary
files. If in doubt reboot first. Leave the ones in the temp folder that
Windows has locked.

With that out of the way it is the second link that provides the
troubleshooting information. Work through the tips provided, with particular
reference to add-ins and the data key in the registry.

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Graham Mayor - Word MVP


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[ardmore]

I found files ~$werword.dot and deleted them.
Do I have to clean the registry.

Thanks

 

[ardmore]

Now for powerpoint I have the same problem. But excel is okay.

 

[Graham Mayor]

That depends whether removing the temporary files fixed the problem

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Graham Mayor - Word MVP


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[Graham Mayor]

I don't know much about the inner workings of PowerPoint - ask in a
PowerPoint forum.

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Graham Mayor - Word MVP


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[ardmore]

Not yet fixed it.

That depends whether removing the temporary files fixed the problem

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Graham Mayor - Word MVP


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[Graham Mayor]

If you have removed the temporary files, attended to the issues raised at
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm, re-installed
the printer driver and repaired the Office installation from the original
installation disc, you should be in the same position as when you first
installed Office.

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Graham Mayor - Word MVP


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