Word file open/save stops responding

[janetb]

When using file open or file save, Word/Excel both stop responding. Have no
network shares mapped. Installed registry key according to kb918165.
Repaired Office XP professional. Uninstalled and reinstalled. When trying
to open option tools and modify file save setting, application hangs also.

Cannot use Office right now. Really could use some help.

Thanks,
Janet

 

[Suzanne S. Barnhill]

Try uninstalling the 908531 update and wait for the revised version to be
available next Tuesday.

 

[janetb]

Suzanne,
That did it. So, just hang around until Wednesday and install the fix of
the fix?

Janet

 

[Suzanne S. Barnhill]

Yep. I've got Automatic Updates running semi-automatically (it prompts me to
download the updates and then prompts me again when they're ready to be
installed), and as soon as I uninstalled that update, it notified me that
"Windows Updates are available for download." It was the same one again, of
course. I declined it and checked the box for "Don't show me this one
again." When I am reasonably certain that the updated update is available,
there's a command in Automatic Updates to "Offer updates that I've
previously hidden." That will cause AU to offer that one again.

 

[Howdego]

Suzanne,
Looks like I have the same problem, and your solution seems a lot better
than the registry mumbo jumbo in the Microsoft memo. But, could you tell me
how to remove the 908531 update. I have never run into this before. Thanks.

 

[Suzanne S. Barnhill]

Control Panel | Add/Remove Programs. If you have Windows XP, check the box
for "Show updates" so the hotfix will be listed.

 

[Ceci]

I'm also struggling with this and I'm on deadline.. grrrr! How does one
uninstall the 908531 update? I was ready to try the registry fix until I
read your reply to Janet.
Thanks in advance for you help..

 

[Paul Stacey]

Yep. I've got Automatic Updates running semi-automatically (it prompts me to
download the updates and then prompts me again when they're ready to be
installed), and as soon as I uninstalled that update, it notified me that
"Windows Updates are available for download." It was the same one again, of
course. I declined it and checked the box for "Don't show me this one
again." When I am reasonably certain that the updated update is available,
there's a command in Automatic Updates to "Offer updates that I've
previously hidden." That will cause AU to offer that one again.

 

[Paul Stacey]

I also had a similar problem and was beginning to despair. Thank you,
Suzanne, for your timely solution.

 

[Ceci]

Thanks, Suzanne, I hadn't thought of clicking on "Show Updates" in the
Add/Remove program area. I'm back in business!

 

[Charles Kenyon]

Changing the registry is the prefered approach because uninstalling leaves
the security hole. For some, the registry change still isn't enough. Suzanne
was recommending that for those people.

Add/Remove Software Control panel
Make sure the option to view updates is checked.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide




--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

 

[CRANKY]

Yep. I've got Automatic Updates running semi-automatically (it prompts me to
download the updates and then prompts me again when they're ready to be
installed), and as soon as I uninstalled that update, it notified me that
"Windows Updates are available for download." It was the same one again, of
course. I declined it and checked the box for "Don't show me this one
again." When I am reasonably certain that the updated update is available,
there's a command in Automatic Updates to "Offer updates that I've
previously hidden." That will cause AU to offer that one again.





Susanne,

Will the update that fixes the ineffective hotfix be a different number/id?
And how does one use HotFix to actually repair the problems we all seem to be
having where Word 2002 'program is not responding', when we try to Save a
document?

Another problem is that every new blank document I access, isn't blank. It
shows MERRY CHRISTMAS at the top of each page.

Would I be better off purchasing a brand new WinWord disc, newer Office
Version, instead of going through this mess?

 

[Suzanne S. Barnhill]

Well, your "Merry Christmas" problem can perhaps be helped by
http://word.mvps.org/FAQs/AppErrors/BlankDocNotBlank.htm. As for the hotfix,
the updated one that's available now (same number, supposedly) didn't help
me, so I may end up having to uninstall it again.

 

[Jose]

Hi, I've looking for a solution to this problem (on Excel, it takes a very
long time to open and save a 800Kb document through the network, it only
happnes in one PC) and it seems that the solution is to uninstall that KB. I
found it under the add/remove progams, but it says This Program Cannot be
Uninstalled.

Any tips?