Word fonts are missing-so is my Normal.dot

[Theresa]

tI recently got a new desktop at work. I set all up and installed Office
Basic Edition 2003. I did not get any errors while installing.

When I use Word, I cannot set macros, as I had finally determined that I did
not have normal.dot template and some of the fonts are missing and when I use
Windows Explorer to search my Hard Drive or Network drives, I get an error
message stating that it has encountered and error and needs to shut down and
then it locks up my computer. Any thoughts

If I reinstall Office, how to completely remove all files so can have a good
reinstall.

Any help would be greatly appreciated
thanks

 

[Terry Farrell]

You need a locally installed printer driver set as the Windows default: that
will sort your font problem and possibly most of the other problems.

Normal.dot isn't created until you make a change to Word's defaults that
needs a normal.dot in order to save the configuration change. Changes such
as default font, default paper or margins, etc all need a normal.dot.

Reinstalling Office will not resolve any problems.

 

[Theresa]

I have several printers installed i.e. network printer, color printer etc.
is that what you mean

 

[Terry Farrell]

Are the printer drivers installed on the machine LOCALLY? Missing fonts are
because Word cannot see a local printer driver.

Terry