Word for Mac Suddenly Quit Working

[wrgeer]

Have had new iMac and Office for Mac for about two weeks. Word for Mac
working fine until today. Now will not open existing docs. Spinning
color pinwheel of doom. Have to force quit. Can create new doc, but
can't title and file it. Same pinwheel and force quit needed. Help!
Can I remove Word or the entire Office program and reinstall? Would
that use up my final of three installs or simply be second install?
Help!

 

[JE McGimpsey]

Have had new iMac and Office for Mac for about two weeks. Word for Mac
working fine until today. Now will not open existing docs. Spinning
color pinwheel of doom. Have to force quit. Can create new doc, but
can't title and file it. Same pinwheel and force quit needed. Help!
Can I remove Word or the entire Office program and reinstall? Would
that use up my final of three installs or simply be second install?

FIrst, you have three licenses, not three "installs". You can uninstall
and reinstall to your heart's content as long as you don't have more
than three installations running at the same time.

Second, unistalling and reinstalling Mac applications almost NEVER fixes
a problem like this. Applications just don't break/corrupt that easily.
The most likely source of corruption is bad preference files, which
don't get removed (unless you run the Remove Office application).

However, in this case, even running Remove Office will likely be a waste
of time.

Third, the problem almost certainly is due to the broken Apple Quicktime
update, which you probably installed yesterday or today:

http://docs.info.apple.com/article.html?artnum=306043

 

[little_creature]

When you download the combo updater it is a good idea to run *Verify
and Reapir disk permitions* from DISK UTILITY which sits in your
application folder>utilities

If downloading the updates and runing the verify permition will not
help, post back and we will guide you through other things which may
cause the problem. Do not reinstall office this will hardly solve the
problem.

 

[alston]

Have had new iMac and Office for Mac for about two weeks. Word for Mac
working fine until today. Now will not open existing docs. Spinning
color pinwheel of doom. Have to force quit. Can create new doc, but
can't title and file it. Same pinwheel and force quit needed. Help!
Can I remove Word or the entire Office program and reinstall? Would
that use up my final of three installs or simply be second install?
Help!

Similar has been happening to me... it must be something with
microsoft 'software If you look an tthe entry by Elliot Roper I
followed his instructions and at least I can lauch my font's but it
keeps crashing . If your system is new and under warranty yous should
contact apple and or microsoft t ohave thme help you resolve your
issue Good luck
AG

 

[CyberTaz]

AG -

Having followed your other thread I believe your "crashing" problem may be
due to having re-installed Office without doing a proper uninstall (Remove
Office utility) first especially since you don't mention having re-applied
the Office updates _after_ doing the re-installation.

You might try applying the 11.3.5 update followed by 11.3.6 --- but I'm
doing some guessing here because you have yet to disclose what version of
Office or what version of Mac OS you're using. As Elliott indicated in his
first response, that information is quite instrumental in issues such as you
are experiencing.

Regards |:>)
Bob Jones
[MVP] Office:Mac