Word for OS 10.3 quits upon launching

[Gregg M.]

Word quits as soon as I launch it. This started happening just a few
hours ago. To try to fix, I updated to the latest version of Office
10.1.5, repaired disk permissions, and even deleted and re-installed
just the Word program from the original Office CD. Per similar users'
messages, I also looked for duplicate fonts, but could not find any.
Any ideas on where to go from here??? Help!!!

 

[Beth Rosengard]

Hi Gregg,

When you delete an Office application this way and then reinstall it, you're
not getting a clean install. There are too many shared Office files left
behind that could be problematic. In addition, you would need to reinstall
all the updaters. I recommend that you do a complete uninstall/reinstall of
Office as follows:

The Remove Office tool is located in the Value Pack folder on the Office X
CD. Install it and run it. Now reinstall Office X using the installer on
the CD or do a Drag & Drop to the Applications folder. Also don't forget to
install any Value Pack items you need. When you've finished, you'll need to
download (<http://www.microsoft.com/mac/download/>) and install the Office X
10.1.2, 10.1.4 (includes 10.1.3) and 10.1.5 updaters.

For the most trouble-free installation, run Disk Utility First Aid to repair
permissions before each updater install and when you've completed them all.
To repair permissions go to Macintosh HD/Applications/Utilities; open up
Disk Utility; select your hard disk and click the First Aid tab and then the
button to "Repair Disk Permissions".

Before uninstalling Office, you might want to back up various files. See
here for backup suggestions: <http://www.entourage.mvps.org/backup.html>.

This procedure alone may fix your problem ... or it might not. If it
doesn't, I suggest you reconsider the possibility of a font issue.
Duplicate fonts are only one possibility; the other is corrupt fonts. See
here for the procedure to test them:
<http://support.microsoft.com/?kbid=313535>

Hope this helps.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>

 

[davidmarshland]

Thanks Beth, word displayed exactly the same system problem on my
system at about the same time.

I had spent a day nowhere using msn help resources. found a few loops
but could never even get a question in.

However it will not install update 10.1.2 and displays error
11002:-15. Any more help or guidance would be much appreciated. I
have de-installed it again including losing all fonts apart from
arial and reloaded but have not tried downloading the updates after
the second install. I am not sure whether it is significant that I
have a Spanish language version of Mac.office but previously
downloaded in English as it saves on dictionary work. It did work
without problem for about six weeks in this mix.

I am also puzzled by the fact that each time I re-install word I get a
different product id number and am invited to re-register, and the 3
alternative numbers are then rejected.

Thanks for the help so far even if you can't take me any further.

David Marshland

 

[Gregg M.]

Dear Beth:

Thanks for your help, Beth. I uninstalled both versions of office
(for OSX, and the Office 98 that I had, too), including fonts (in case
they were bad) and extensions, then reinstalled just office for OSX,
and so far so good. Word and everything else seem to be working fine.
Have not done the updates yet, but will do that later today.

Gregg

 

[Beth Rosengard]

Hi David,

Sorry, but I don't know what's going wrong. You may have to bite the bullet
and call MS on this one.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>

 

[Corentin Cras-Méneur [MVP]]

Hi David,

Sorry, but I don't know what's going wrong. You may have to bite the bullet
and call MS on this one.

Well, I there might be a few more things you can try:

Actually I have a couple of questions first: can you launch Excel and
PowerPoint ??? Can you open Word (without crashing) by double-clicking a
Word file??

There are a few things that usually account for these crashes:
- corrupted fonts (a pain to track down if everything else fails, let me
know and I'll give you more information)

- outdated QuickTime DivX codecs. SImply update to the latest version.

- corrupted preferences, usually the Carbon Registration Database oand
the Office font cache. Trash them anyway, they will be re-created.

- permissions issues: repair permissions on your drive with the
DiskUtility.


Corentin

 

[davidmarshland]

Corentin:

Things have moved on and I posted the latest account on the Office
board as I have replaced a localised problem with Word quitting
immediately with a general Office one.

To answer your question, Excel and PowerPoint continued to function
normally which was ironic since I don't actually need those at the
moment. In retrospect the quitting seems to have followed on fairly
closely after downloading and installing this weeks os x 10.3.2 and
safari and so on updates from Apple.

I eventually found that the disk utility file had disappeared and, as
I posted in the Office newsgroup as it is now a general office
problem, I now cannot update Office, although I currently have a
functioning suite of Office.

I have
reinstalled os x 10.3.2 (because disk repair had gone awol),
run the latest os x 10.3.2 system updates up to 26th January
reloaded office x and reran disk repair
downloaded updates 10.1.2 , .4 and .5 and reran disk utility
tried installing 10.1.2 using a fresh installation of stuffit 8.2
and after getting into the vise installation screen
it stops and comes up with
error 1002:-15,
although the second time you try installing 10.1.2 the message changes
to
error 1002:2-15
and presumably so on.

In other words all the office programs are as on the MSN office disk.seem to be on a fourth generation ID. The office is Spanish spec but
I downloaded the updates in English in the hope I might have less need
for a bi-lingual dictionary when using the product.

The mac's own systems talk English most of the time. It didn't seem to
cause a problem in the six weeks before the problem started.

If this were a windows machine I would suspect a corrupted file which
the reinstallation is not overwriting.

 

[davidmarshland]

My optimism in my last post did not last long.

Having got Word working OK I am now back to quitting immediately on
launching. This follows immediately on downloading the latest mac
operating changes to security, java and something else I cannot
remember. I thought I had done this before the weekend but got a
prompt this afternoon and followed it.

Restarted and immediate crash on opeing word. ran disk utility and
there was a problem with a library permission which was corrected.
restarted but same problem. Only applies to word 10.1.4, not
messenger entourage excel or power point which all open normally.
According to the bugreport to apple I have a
PID 347
Thread 0 crashed
Exception EXC_BADACCESS(0x0001)
Codes kern_invalidaddress(0x0001)@0x05be3000

and similarly for many many lines while I lost the will to live.

Again this problem immediately followed a restart having downloaded
the latest updates to the Panther system.

Any clues there, anyone???

 

[Phillip M. Jones, C.E.T.]

Try using Cocktail or Disk Utility to repair permissions.
use Cocktail or MacJanitor to run cron scripts.
Use cocktail to remove scartch (cache) files.

Then try agin see what happens.

My optimism in my last post did not last long.

Having got Word working OK I am now back to quitting immediately on
launching. This follows immediately on downloading the latest mac
operating changes to security, java and something else I cannot
remember. I thought I had done this before the weekend but got a
prompt this afternoon and followed it.

Restarted and immediate crash on opeing word. ran disk utility and
there was a problem with a library permission which was corrected.
restarted but same problem. Only applies to word 10.1.4, not
messenger entourage excel or power point which all open normally.
According to the bugreport to apple I have a
PID 347
Thread 0 crashed
Exception EXC_BADACCESS(0x0001)
Codes kern_invalidaddress(0x0001)@0x05be3000

and similarly for many many lines while I lost the will to live.

Again this problem immediately followed a restart having downloaded
the latest updates to the Panther system.

Any clues there, anyone???

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