Word freezes after recent updates (KB973904 & KB974561)

[Joel Finkel]

Last night, 14 updates were applied to Office. Of these, 12 were security
updates and 2 were application updates:

1) Update for 2007 Microsoft office system (KB973904)
2) Update for Microsoft Office Word 2007 (KB974561)

I am no longer able to "Save As..." or Print. I can no longer change the
status of Word Plugins UNLESS I start Word with the "/a" option.

Using this option (I guess it is Safe Mode), I was able to turn off all
plugins. But that has not solved the problem. If I run Word in normal mode,
it freezes when trying to Save As, Print, or access the plugins settings page.

This log entry is placed in the Application Log:

----------------------------------

Fault bucket 818791578, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: WINWORD.EXE
P2: 12.0.6514.5000
P3: 4a89d533
P4: 7ce8
P5: 0
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\jfinkel\AppData\Local\Temp\2426548.od
C:\Users\jfinkel\AppData\Local\Temp\CVR6B4.tmp.cvr
C:\Users\jfinkel\AppData\Local\Temp\WER3B1C.tmp.appcompat.txt
C:\Users\jfinkel\AppData\Local\Temp\WER3BE8.tmp.WERInternalMetadata.xml

These files may be available here
C:\Users\jfinkel\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_WINWORD.EXE_d3b9e49ddd413883ddeec956bd91a0daa0373d7_186546a1

Analysis symbol:
Rechecking for solution: 0
Report Id: 96ece467-cfa1-11de-b81d-0016e6d718db
Report Status: 0

-----------------------------

After I kill the process, this is entered in the Application Log:

-----------------------------

The program WINWORD.EXE version 12.0.6514.5000 stopped interacting with
Windows and was closed. To see if more information about the problem is
available, check the problem history in the Action Center control panel.
Process ID: 1cd8
Start Time: 01ca63ad78f28e94
Termination Time: 31
Application Path: C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
Report Id: e6cbd2e1-cfa0-11de-b81d-0016e6d718db

 

[Tony Jollans]

It may be unconnected but worth mentioning:

There are, apparently, some issues with a security update (MS09-065) that
you probably also installed. I quote:

"Details: Initial reports indicate that this affects Windows XP systems with
an ATI Radeon HD 2400 series card.

Workaround: uninstall the update after booting in safe mode, upgrade ATI
driver to the latest version (9.1, released 10/22/2009), then reapply
MS09-065/969947"

 

[Tony Jollans]

It also seems that some of the latest updates have caused problems in Excel.
Somethuing is definitely amiss, and I would suggest uninstalling until
things are resolved.

 

[Angie]

It also seems that some of the latest updates have caused problems in Excel.
Somethuing is definitely amiss, and I would suggest uninstalling until
things are resolved.

--
Enjoy,
Tony

www.WordArticles.com



.

 

[Angie]

I'm having major issues too with Word and Internet Explorer. It all started
after the automatic updates were installed on my Windows Vista system.
One day I'm fine and everything is working. The morning after, NOTHING works.
I uninstalled EVERYTHING that was installed during the past week. That
seems to help but I've definitely noticed some issues and functionality now
lost in Word. I haven't tried the other programs (Excel, Publisher, Access)
yet. Lord knows what I'll find there!!

Is anyone else having this issue???

 

[AleM]

Hello I also intalled KB974561 and Word Freezes everytime I want to
save/save as/print/delete a picture/ etc etc.

I have to finish a presentation today, and havent done any backup!!!.
Need to save as word2003... but word frezee...

thanks!!