Word Freezes after saving and closing a networked document.

[Eric-Sebastien Lachance]

Here is something that does not happen often, but does affect a few of our
users only for some documents. Our company has a shared drive (and personal,
individual network drives) where users can store information, and a lot of it
is in DOC format (we deal a lot with candidate CVs).

Now, in certain occasions (and it happens with a select number of
documents), whenever a user opens the Word file, does any edit, then saves
the file and tries to close it, Word simply freezes in place until it is
forcefully closed through the task manager. The program responds properly
right up to the close attempt however, even after saving everything works and
the document can be saved again or edited. It is specifically when closing
the document after a save has occurred that Word freezes.

This happens both on Word 2003 and 2007, on Windows 2000, 2003 Server and
Windows Vista (basically, any version of office and windows used in our
company). Documents that cause this issue will cause it for anyone in the
company that has access to the document itself (even administrators).

The documents themselves are typically between 150kb and 300kb and are 1-2
pages long, so they are not very large documents. The network shares
themselves have the proper rights assigned to the user, and the user can save
other documents form the same shared folder without any issues.

 

[Terry Farrell]

Let's eliminate the known bug for this: do you have any HP printers being
used with Word 2007?

--
Terry Farrell - MSWord MVP

"Eric-Sebastien Lachance" <Eric-Sebastien
(e-mail address removed)> wrote in message
news:[email protected]...

 

[Eric-Sebastien Lachance]

Most of our printers are Dell and Lexmark. We have two HP laserjet printers
which are shared on the network, but I have checked and the people that are
known to have this issue do not have those printers installed.

 

[Terry Farrell]

Well that clears that as it is some HP inkjet printer drivers have this
problem.

This leaves a tricky problem to diagnose! So a little more diagnostic tests
are needed. Would you ask the users to close the document first (as against
Word) by using Ctrl+F4. This will narrow it down a little. My suspicion is
that it may be a rogue third party add-in that is causing this, something
like laserfische or other document management utilities.

Terry

Most of our printers are Dell and Lexmark. We have two HP laserjet
printers
which are shared on the network, but I have checked and the people that
are
known to have this issue do not have those printers installed.

 

[Eric-Sebastien Lachance]

I've been trying to verify this and... It's not happening anymore. I'm
supposing that it's intermittent and may be due more to network traffic than
something else (which is probably why a google search didn't reveal any
pertinent solutions).

Blah, it's the singing frog syndrome!

I'll check again when it happens.
- Eric.

Well that clears that as it is some HP inkjet printer drivers have this
problem.

This leaves a tricky problem to diagnose! So a little more diagnostic tests
are needed. Would you ask the users to close the document first (as against
Word) by using Ctrl+F4. This will narrow it down a little. My suspicion is
that it may be a rogue third party add-in that is causing this, something
like laserfische or other document management utilities.

Terry