Word freezes/hangs/crashes on accessing sharepoint remote document

P

p.rogozinski

Hi,

There is a problem with opening remote files (in my case from
Sharepoint Document Library) from other networks with Word.

Word opens documents localy very well, that is when I'm on local
network with sharepoint server, opening remote documents works ok.
But when I try to open document remotely, from other network word
hags/freezes or crashes in different configurations, but never opens
document properly.

It started to happen, when I installed all the office upgrades (I have
Ms Office 2003 Pro). Before upgrade everything went fine. I got reports
from other users, that they encounter the same problem.
We investigated the issue, and cant find any useful resources on this
subject.
The error is fully repeatable in all cases.

During latest test it reports "Word failed reading from this file (xxx)
Please restore the network connection or replace the floppy disk
entry."

Does anyone know solution to this problem?

regards,
Paul Rogozinski
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top