Word freezes when I select the Drawing toolbar

[LouisF]

Hi,

I found two threads on this subject, including one with the "solution"
below. However, I am experiencing the same problem, but with Word 2004
(just updated to 11.3.4, indeed I think I have had the problem only
since the update). The Office Preferences files must have changed
since that solution was posted (for Office 10) because I can't find
the 3 files listed by John M.:
- Microsoft Component Preferences: not there
- Microsoft Office Settings (10) (well, 11 in my case): present,
but identified as an "Entourage Preference" file
- Word Settings (10) (again, looking for 11): Not there

However, there are a whole bunch of files at that location (~library/
Preferences/Mocrosoft) with names starting with "com.microsoft.etc",
including one where "etc" is "Office.prefs.plist" and one
"Word.prefs.plist". Are these the files I have to remove?

Thanks for your help.

Oh, I'm new to usenet. How will I receive any answer? Do I have to
check the group periodically, or will the answer be emailed to me?
Sorry for being such a pedestrian.



John McGhie [MVP - Word]
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More options Jul 4 2003, 2:32 am
Newsgroups: microsoft.public.mac.office.word
From: "John McGhie [MVP - Word]" <[email protected]>
Date: Fri, 04 Jul 2003 16:30:35 +1000
Local: Fri, Jul 4 2003 2:30 am
Subject: Re: Word freezes w/ Draw toolbar
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Sorry, you need to follow Jim's instructions exactly. Re-installing
will
not change files that are already on your hard disk, so it won't fix
bad
preferences, and that's likely to be what you have.

Your Word Preferences should be in ~/Library/Preferences/Microsoft,
where ~
means "your user home directory".

You need to shoot Microsoft Component Preferences, and Microsoft
Office
Settings (10), and Word Settings (10) -- three files.

Cheers

This responds to microsoft.public.mac.office.word on Thu, 3 Jul 2003
20:47:09 -0700, "M Weltner" <[email protected]>:

- Hide quoted text -
- Show quoted text -

I haven't installed anything that would affect Office. I
couldn't find a Word preferneces folder. I just now
re-installed the entire Office Upgrade suite and downloaded
MS's Updaters. I restarted everything and still Word
freezes when I click the Draw icon (endless spinning color
wheel)

-----Original Message-----
Hi
Well, that's not good, is it?
There's nothing that I know of that causes this problem in particular. So
that leaves general trouble-shooting things to try.
Have you installed anything new just before this started to happen?
Conflicts arise occasionally.
There are lots of troubleshooting steps that you could take. Let's start
with the easiest. Find the Word toolbars preference (in your user
preferences folder). With Word NOT running, trash the preference then empty
the trash. Start Word up again and see if that fixed things.
-Jim Gordon
Mac MVP
All responses should be made to this newsgroup within the same thread.
Thanks.
About Microsoft MVPs:
http://www.mvps.org/
Search for help with the free Google search Excel add-in:
<http://www.rondebruin.nl/Google.htm>

Please post all comments to the newsgroup to maintain the thread.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
Sydney, Australia. GMT + 10 Hrs
+61 4 1209 1410, mailto:[email protected]

 

[Elliott Roper]

Hi,

I found two threads on this subject, including one with the "solution"
below. However, I am experiencing the same problem, but with Word 2004
(just updated to 11.3.4, indeed I think I have had the problem only
since the update). The Office Preferences files must have changed
since that solution was posted (for Office 10) because I can't find
the 3 files listed by John M.:
- Microsoft Component Preferences: not there
- Microsoft Office Settings (10) (well, 11 in my case): present,
but identified as an "Entourage Preference" file
- Word Settings (10) (again, looking for 11): Not there

However, there are a whole bunch of files at that location (~library/
Preferences/Mocrosoft) with names starting with "com.microsoft.etc",
including one where "etc" is "Office.prefs.plist" and one
"Word.prefs.plist". Are these the files I have to remove?

Yep.
For more reassurance see
http://word.mvps.org/Mac/DamagedPrefs.html
(the whole site is worth glancing through in moments of stress.)

Oh, I'm new to usenet. How will I receive any answer? Do I have to
check the group periodically, or will the answer be emailed to me?
Sorry for being such a pedestrian.

Would that others were as pedestrian! You are off to an excellent
start. You searched the history. You stated your problem clearly. And
you mis-spelled Microsoft in an interesting way. Please hang around in
here. You will be most welcome.
You won't get an e-mail. ;-) It's what makes newsgroups so useful. You
ask a question semi-publicly, you get a semi-public answer. The nutters
that answer do so because they hope to learn something from you and the
others sooner or later.

 

[LouisF]

Yep.
For more reassurance seehttp://word.mvps.org/Mac/DamagedPrefs.html
(the whole site is worth glancing through in moments of stress.)> Oh, I'm new to usenet. How will I receive any answer? Do I have to

Would that others were as pedestrian! You are off to an excellent
start. You searched the history. You stated your problem clearly. And
you mis-spelled Microsoft in an interesting way. Please hang around in
here. You will be most welcome.
You won't get an e-mail. ;-) It's what makes newsgroups so useful. You
ask a question semi-publicly, you get a semi-public answer. The nutters
that answer do so because they hope to learn something from you and the
others sooner or later.

Well, you will have learned how misspell Mocrosoft!

Thanks for the comforting confirmation. I applied the fix and I am now
back to normal, except for the few settings I will have to re-do (auto-
correct, etc.; no biggie).

Cheers!

Louis