Word freezes

[Jack]

I am running Word 2004 on an iMac using OS 10.5.8 with 5 GB RAM

As a writer I often have multiple Word documents open. Yet I am
plagued by Word freezing on me at unexpected times. This is different
from a crash when trying to past too much material, such as from a PDF
or Web page. At random times, Word simply will not respond to
keystrokes or new input. But I have learned that if I find the culprit
document, click on the red Save button and then cancel, all of the
documents can be accessed again. Any idea what is causing this and how
I can prevent it?

 

[John McGhie]

Hi Jack:

You have not stated your update level for Office or OS X. That's the first
place to start.

If that doesn't fix it, come back: we have several other things you can try.

Cheers

I am running Word 2004 on an iMac using OS 10.5.8 with 5 GB RAM

As a writer I often have multiple Word documents open. Yet I am
plagued by Word freezing on me at unexpected times. This is different
from a crash when trying to past too much material, such as from a PDF
or Web page. At random times, Word simply will not respond to
keystrokes or new input. But I have learned that if I find the culprit
document, click on the red Save button and then cancel, all of the
documents can be accessed again. Any idea what is causing this and how
I can prevent it?

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]

 

[Jack]

HiJack:

You have not stated your update level for Office or OS X.  That's the first
place to start.

If that doesn't fix it, come back: we have several other things you can try.

Cheers




 --

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]

Everything including Word 2004 and OS 10.5.8 are regularly updated.

 

[John McGhie]

Sorry, Jack: I don't mean to be pedantic, but it doesn't tell me what I
need to know: I need the Version number. Go to Word>About Word and tell me
what the "Version number" is...

OS 10.5.8 and Word ...??

While you are in there, and when this next happens, start Activity Monitor
and give us the Free and Total numbers from the System Memory page. One of
the things we should eliminate is "Insufficient memory".

Cheers

Everything including Word 2004 and OS 10.5.8 are regularly updated.

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!