Word Freezing on start up

[triboheat]

Hello:
I am using word 2007. Two nights ago my computer was rebooted after
automatic updates while two files were still open in word. After computer is
up, word doesnot respond. It just come on the screen a blank document and a
side bar containing the autosaved documents. If I click on any button WORD
becomes unstable and just freezes. Excel is fine, power point is fine it is
only word that is acting weird.

A log of the problem follows:

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: WINWORD.EXE
Application Version: 12.0.4518.1014
Application Timestamp: 45428028
Hang Signature: 0436
Hang Type: 0
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 66db3b6c6c033ec34e799152f27e2614
Additional Hang Signature 2: 1641
Additional Hang Signature 3: 9852e242747cd06afa0eb942cb834088
Additional Hang Signature 4: 0436
Additional Hang Signature 5: 66db3b6c6c033ec34e799152f27e2614
Additional Hang Signature 6: 1641
Additional Hang Signature 7: 9852e242747cd06afa0eb942cb834088

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[Stefan Blom]

Have you tried repairing the installation?

 

[triboheat]

Hi Stefan:
thank you for your reply. As a matter of fact I ran diagnostics and it said
it repaired one problem. However, the problem still persisted. I went
through MS experience database. It seems that the latest service pack SP1
causes a problem in the registry. After I ran regedit, I was able to go and
delete a file by the name data located in HKEY_USER_MICROSOFT/OFFICE........
that seemed to have solved the problem for now.

 

[Stefan Blom]

I'm glad you got it sorted.

 

[Kevin]

FYI The location of that registry entry is actually:
\HKEY_USERS\S*****\Software\Microsoft\Office\12.0\Word\Data

the ***** is specific to the user account, in my case it was about 40 digit
long number so look in each one you find.

It will reset toolbars and such (small price) and will be rebuilt upon
restart of word.

Kevin

 

[Stefan Blom]

HKEY_CURRENT_USER\Software\Microsoft (etc.) is a "shortcut" to that
location.