E
endus
Hi,
Setup is as follows...
Windows 2000 client
Windows 2000 server
Office 2000 on the client
I have a user who is experiencing freezing issues when she tries to
open documents off of a certain share. This started when the share
was moved from a Windows NT server to a 2000 server. Basically, user
will go to open a document and it will hang after displaying a few
folders on the share and sit there with the hour glass going. The
user has tried leaving it for 10 minutes or more with no luck.
The problem actually happens in all Office apps, but especially when
trying to attach a file in outlook, and when trying to open an excel
file while creating a mail merge in Word. I think that's a function
of what the user does most frequently rather than it being those
programs having a problem more than others specifically.
I have not heard of any problems when going in through explorer, but I
can't be 100% sure that it would never happen outside of office apps.
For now it *seems* to be an issue related to office.
This has happened to other users and on other machines as well. The
user's machine was rebuilt at some point, so it's most likely not a
corruption issue. The share she is accessing is large (the base
folder has about 350 files/folders in it. As far as I know it only
hangs when getting into that large base folder...if she gets into that
one successfully there are usually no problems. The server hosts a
number of other shares and I have not heard of any problems accessing
them. It's high traffic enough that I tend to suspect that it's not a
network issue on the server end....I think we would be having more
problems if that was the case. There are a lot of other users in the
company and all of them use the same windows and office version. To
my knowledge this is the only group experiencing this problem.
Any ideas? I found one or two articles through Google, but no
followups with helpful suggestions. Hopefully I will fare better! I
feel like I remember something about a registry setting and browsing
shares and freezing, but for the life of me I just can't think of what
it was. I feel like I've worked this same issue before but I am
coming up blank.
Thanks in advance!
~ endus ~~ at ~ endus ~ dot ~~ com ~
But what the hell. It is a good & healthy thing
to have a fine fat steak & a bottle of good Kentucky
bourbon & order cameras from Hong Kong & generally
feel rich. - Hunter S. Thompson
Setup is as follows...
Windows 2000 client
Windows 2000 server
Office 2000 on the client
I have a user who is experiencing freezing issues when she tries to
open documents off of a certain share. This started when the share
was moved from a Windows NT server to a 2000 server. Basically, user
will go to open a document and it will hang after displaying a few
folders on the share and sit there with the hour glass going. The
user has tried leaving it for 10 minutes or more with no luck.
The problem actually happens in all Office apps, but especially when
trying to attach a file in outlook, and when trying to open an excel
file while creating a mail merge in Word. I think that's a function
of what the user does most frequently rather than it being those
programs having a problem more than others specifically.
I have not heard of any problems when going in through explorer, but I
can't be 100% sure that it would never happen outside of office apps.
For now it *seems* to be an issue related to office.
This has happened to other users and on other machines as well. The
user's machine was rebuilt at some point, so it's most likely not a
corruption issue. The share she is accessing is large (the base
folder has about 350 files/folders in it. As far as I know it only
hangs when getting into that large base folder...if she gets into that
one successfully there are usually no problems. The server hosts a
number of other shares and I have not heard of any problems accessing
them. It's high traffic enough that I tend to suspect that it's not a
network issue on the server end....I think we would be having more
problems if that was the case. There are a lot of other users in the
company and all of them use the same windows and office version. To
my knowledge this is the only group experiencing this problem.
Any ideas? I found one or two articles through Google, but no
followups with helpful suggestions. Hopefully I will fare better! I
feel like I remember something about a registry setting and browsing
shares and freezing, but for the life of me I just can't think of what
it was. I feel like I've worked this same issue before but I am
coming up blank.
Thanks in advance!
~ endus ~~ at ~ endus ~ dot ~~ com ~
But what the hell. It is a good & healthy thing
to have a fine fat steak & a bottle of good Kentucky
bourbon & order cameras from Hong Kong & generally
feel rich. - Hunter S. Thompson