Word Full Screen View Hidden Image

[SJMP]

Word 2003 and 2007. I have a document that users work with. When they change
the view to Full Screen there is an image on the upper right hand corner.
this image is seen only on Full Screen view. Not visable on any other view.
Also not visable when printed under any view including full screen view. Is
there a way to view how this image is a part of the word doc? Very strange.

Thank you!
SJMP

 

[Ada Pan [MSFT]]

Hello Customer,

To have a clear idea of this issue, please help us collect the following
information:

1. Provide us a sample of this document so we can have a clear idea of this
issue.
2. Take two screen shots of the scenarios, one is in Full Screen view mode,
the other is in Print View mode.

You can send the document and screen shots to (e-mail address removed), or
attach them to your reply.

I look forward to your reply.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
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[SJMP]

Ada I emailed you a screenshot of both print screen and full screen as
instructed.

Thanks,

 

[Ada Pan [MSFT]]

Hello Customer,

I have received the screen shots. However, we need a sample file to test
this issue on our end. Would you please send me a sample file to
(e-mail address removed)?

I understand that you may have some concerns because the information in
your file is sensitive. I assure you that I will keep them secure and will
completely delete the file from my disk after troubleshooting.

I look forward to your reply.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[SJMP]

I sent the doc to your email address.

 

[Ada Pan [MSFT]]

Hello Scott,

I have received the sample file.

After doing some tests, I notice that adjusting the top margins can make
the image show up. I think the problem could be caused by the different
margins settings on clients. I will send you the modified document to your
mailbox.

If you have any questions, please let me know.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Ada Pan [MSFT]]

Hello Parkis,

I am so sorry for not replying to you in time due to the high volume
recently.

As we discussed in the newsgroup, this issue was caused by the top margin
that could be re-designed in the new Word version. I searched a lot but
didn't find any detailed information to describe the design change in this
topic.

The image should exist in the very top margin, so it doesn't show up in the
print view. However, if we adjust the size of top margin the image will
come up.

If you have any questions, please let me know. I am glad to be of
assistance.

NOTE:
===============================
I will be out of the office from Feb 4th through Feb 15th.

During this period, please post back in the newsgroup and my backup Robert
Zhao will continue working with you. To send any screenshots or log files,
please direct your email to < (e-mail address removed) > and add the
following information.

Post queue (For example: microsoft.public.office.misc)
Post title
My name
===============================

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Robert Zhao [MSFT]]

Hello,

I'm Ada's colleague, and I will work with you together on this issue during her absence.

I am just writing to see how everything is going. If you need any further assistance on this issue, please feel free to let me know. I am glad to be of assistance.

Sincerely,
Robert Zhao
Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
=====================================================
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--------------------

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References: <[email protected]> <[email protected]> <02198EEA-BA60-

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From: (e-mail address removed) (Ada Pan [MSFT])
Organization: Microsoft
Date: Fri, 01 Feb 2008 08:57:52 GMT
Subject: RE: Word Full Screen View Hidden Image
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Message-ID: <[email protected]>
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NNTP-Posting-Host: TOMCATIMPORT3 10.201.220.210

Hello Parkis,

I am so sorry for not replying to you in time due to the high volume
recently.

As we discussed in the newsgroup, this issue was caused by the top margin
that could be re-designed in the new Word version. I searched a lot but
didn't find any detailed information to describe the design change in this
topic.

The image should exist in the very top margin, so it doesn't show up in the
print view. However, if we adjust the size of top margin the image will
come up.

If you have any questions, please let me know. I am glad to be of
assistance.

NOTE:
===============================
I will be out of the office from Feb 4th through Feb 15th.

During this period, please post back in the newsgroup and my backup Robert
Zhao will continue working with you. To send any screenshots or log files,
please direct your email to < (e-mail address removed) > and add the
following information.

Post queue (For example: microsoft.public.office.misc)
Post title
My name
===============================

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[JLarios]

Hello, I've been experiencing the same problem. I can see images on Ful
Screen View but they disappear on Print View. I tried adjusting margin
but it didn't work. then I tried right clicking and copying the image o
full screen and pasting it anywhere on the page on Print View and Voila
both images appeared! From then on, the document opened normally on bot
views. the image was placed very high on the right corner. I'm usin
Word 2007 and Vista Ultimate SP1. let me know if you come up with
solution for this bug.

J