Word goes to 100% CPU but winword.exe /a works fine

[gtnexus]

Running Word 2000 on Win XP.
Just recently when I try to load Word it hangs and Task Manager shows 100%
CPU. I do not have any problem with Excel 2000 or PPT 2000. I also have
Outlook 2003 on my PC. Steps taken to date:
1. Run winword.exe /a from the Start Menu - the app loads fine.
2. Rename normal.dot to normal.old. Didn't make a difference.
3. Look in Startup folders for Word and Office. Nothing there.
4. Remove data key from registry. Didn't make a difference.
5. Rename option key in registry. Didn't make a difference.
6. Login as different user on my PC and try loading Word. Didn't make a
difference.
7. Reinstall Word. Didn't make a difference.

Any suggestions?

 

[Anne Troy]

I would dump the entire Word key. See step 3:
http://www.officearticles.com/word/steps_to_troubleshooting_microsoft_word.htm
************
Anne Troy
VBA Project Manager
www.OfficeArticles.com

 

[gtnexus]

Anne,
Thanks for the tip. Tried this and Word still pegged at 100% after going
through the extended startup. I guess I'll have to re-install.