Word Hangs on Save to Network Drive (not the known issue)

[lucite]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)

Hi,

I am running into a problem with Word 2004 and 2008 when saving to a drive on another machine. Note: THIS IS NOT THE SAME PROBLEM WHICH IS WELL DISCUSSED IN THIS FORUM when Word refuses to save the file due to the temp directory and UID issue. In my case:

- Word *hangs* (ceases to respond even though the Force Quit panel does not state "Not Respoding", I have waited long enough to make sure it is hanging)

- This is an *intermittent* problem - it doesn't always happen

- Word hangs intermittently only when I am *navigating* the Save dialog box and I navigate *into* the Network Drive from another spot (e.g. my own User folder). In other words, Word does not hang *during* the save but before.

- This problem does not occur with any other app (I'm not 100% about other Office apps), but it certainly doesn't occur with non-Office apps.

Some background on my setup:

1. I want to grant multiple users access to some files on my computer

2. I don't want to place those directories in my ~/Public

3. BUT I want these various users to have read/write permissions on certain files and only read permission on others

My solution was to do the following:

1. Create a new non-admin user account called Team (I thought it would be more elegant to create 1 account instead of multiple accounts).

2. Create a User Group called TeamGroup to which I added Team and my account. When any of the multiple users connects to my machine, they will do so as the user Team.

3. I then did a chown on my files to belong to group TeamGroup.

4. I then did chmod on my files so as to make certain files read/write for the group, and others read-only for the group

Since then users have run into the problem I have outlined.

Just in case this was a UID issue, I tried to force a unique UID on each user (in the 6000 range), but that didn't seem to help either...

HELP!

 

[John McGhie]

Why only one user account?

How is the system to know which of the file handles holding which of the
files belongs to which guest?

I think you need to create an account for each individual user, and assign
each of those accounts to TeamGroup.

Please note that Word can have as many as 60 files open while working on a
document, most of them invisible. It will not release them all until all
documents from which parts may have been copied have been closed and any
parts of those documents on the clipboard pass out of context.

Hope this helps

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)

Hi,

I am running into a problem with Word 2004 and 2008 when saving to a drive on
another machine. Note: THIS IS NOT THE SAME PROBLEM WHICH IS WELL DISCUSSED IN
THIS FORUM when Word refuses to save the file due to the temp directory and
UID issue. In my case:

- Word *hangs* (ceases to respond even though the Force Quit panel does not
state "Not Respoding", I have waited long enough to make sure it is hanging)

- This is an *intermittent* problem - it doesn't always happen

- Word hangs intermittently only when I am *navigating* the Save dialog box
and I navigate *into* the Network Drive from another spot (e.g. my own User
folder). In other words, Word does not hang *during* the save but before.

- This problem does not occur with any other app (I'm not 100% about other
Office apps), but it certainly doesn't occur with non-Office apps.

Some background on my setup:

1. I want to grant multiple users access to some files on my computer

2. I don't want to place those directories in my ~/Public

3. BUT I want these various users to have read/write permissions on certain
files and only read permission on others

My solution was to do the following:

1. Create a new non-admin user account called Team (I thought it would be more
elegant to create 1 account instead of multiple accounts).

2. Create a User Group called TeamGroup to which I added Team and my account.
When any of the multiple users connects to my machine, they will do so as the
user Team.

3. I then did a chown on my files to belong to group TeamGroup.

4. I then did chmod on my files so as to make certain files read/write for the
group, and others read-only for the group

Since then users have run into the problem I have outlined.

Just in case this was a UID issue, I tried to force a unique UID on each user
(in the 6000 range), but that didn't seem to help either...

HELP!

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[lucite]

Hi,

Thanks for your help. Unfortunately, that isn't the issue as the problem still occurs when everyone is connected with a different account. Furthermore, I think that if it were an issue of the sort, the hang would occur during the actual save and not during the network browsing (and more specifically only when one browses back to the common drive from another location).

Best -

 

[philcebutv]

we are having the same issue when trying to save to a network drive the word hangs forever. But in force quit app the word does not say "not responding"

Has anyone found a fix already? Please share

 

[John McGhie]

No. All the fixes we have are here:
http://word.mvps.org/Mac/CantSaveToServer.html

And none of them seem to work for Word 2008.

Cheers

we are having the same issue when trying to save to a network drive the word
hangs forever. But in force quit app the word does not say "not responding"

Has anyone found a fix already? Please share

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]