word hangs on start in vista

[GlennKerr]

I just bought a Toshiba Notebook with Vista Home Premium on it.

I bought and installed Office 2007 Ultimate.

I now get a number of big problems that I don't get on my other machines
(e.g. Vista Ultimate, Office 2007 Ultimate).

1. Open Word - takes approx 3 minutes to open. Hangs with on the splash
screen and subsequently with "running viruse scan..." in the status bar. If
I delete normal.dotm then it will start in less than a second on the
subsequent start, however I have to delete the template each time to get a
fast start. If I open any other docuements, then it doesn't matter if I
delete the template or not - 3 minutes to open.

I then created a new user - same problems, but when hanging just before
displaying a new document, there is no "... Antivirus..." message in the
status bar.

I also ran the Office Repair. No change.

2. Outlook frequently freezes for 1 or 2 minutes.

3. Access couldn't open an Access 2000 mdb file.

4. If I double click on a file residing on the desktop, Word opens, but then
displays a message that it can't find the file.

Any thoughts anyone?

 

[Terry Farrell]

Either the Anti Virus or printer driver or both will cause these problems.
Outlook no longer uses Word as its email editor, so as Outlook shares this
problem, points to the AV as being the most likely suspect. £ and 4 also
point tot he AV. Is it NAV?