Word Hangs When Opening

[Brad Simon]

When I open Word by clicking on its .exe Icon the program
freezes. If I open the program by clicking on an
existing document it works fine.

There must be a start-up template or file that is
corrupted.

Suggestions are appreciated.

 

[Beth Melton]

Hi Brad,

It sounds like it may a corrupt Normal.dot. Locate Normal.dot and
rename it to OldNormal.dot. (You may find more than one) Word will
create a new one upon starting.

If this resolves the problem, any customizations can be copied to the
new Normal.dot via the Organizer (Tools/Templates and Add-Ins) Once
this is complete OldNormal.dot can be discarded. If the problem still
exists then you can delete the new Normal.dot and rename your
OldNormal.dot to Normal.dot.

Failing that, take a look at this article which contains common
troubleshooting steps:
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~
Beth Melton

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/