Word hangs when printing text selection

[ATreloar]

I have just upgraded to Word 12.1.0. Now, if I select a chunk of text
that spans a page boundary, and do a File->Print, as soon as I tick
"Selected Text", the CPU usage of Word climbs to over 100% (dual CPU
machine, obviously) and it becomes unresponsive. I have to Force Quit
it. If I select a chunk of text *within* a page boundary, it is fine.

 

[CyberTaz]

I'm not seeing anything of the sort here (G5 Dual 2 GHz, 1.5 MB, OS X
10.4.11) regardless of whether the page breaks are natural or manual. Have
also included Section Breaks & graphics in the printed selection.

Have you recently checked to see if there is an update for your printer's
driver software? Have you repaired permissions & restarted your Mac since
applying the update?

What's the nature of the content you're trying to print? Does it happen with
*every* document or just a certain one? Is it just a certain portion of a
certain doc, or regardless of what portion of any doc? Any problems with
other print jobs or printing from other programs in a similar fashion? What
if you print to PDF or click the Preview button - even while the
responsiveness is occurring?

It helps if you provide complete details including specific OS X version -
especially when peripherals are involved - Word (as is the case with any
program) has little to do with printing, saving, etc. other than calling for
the service. It's up to the OS & device driver to carry the ball from there.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[ATreloar]

I'm not seeing anything of the sort here (G5 Dual 2 GHz, 1.5 MB, OS X
10.4.11) regardless of whether the page breaks are natural or manual. Have
also included Section Breaks & graphics in the printed selection.

I'm seeing it on an Intel Macbook (1st Gen), 10.5.2, Word 12.1.0.
After more investigation, I can only reproduce in one document. See
below for more.

Have you recently checked to see if there is an update for your printer's
driver software? Have you repaired permissions & restarted your Mac since
applying the update?
Yes.

What's the nature of the content you're trying to print? Does it happen with

It's a 27 page document, no tracked changes, some comments, an
embedded ToC, lost of autonumbered headings, some footnotes.

*every* document or just a certain one? Is it just a certain portion of a
certain doc, or regardless of what portion of any doc? Any

One document, doesn't seem to matter where, but the selection does
need to straddle a page boundary.

problems with

other print jobs or printing from other programs in a similar fashion? What
No.

if you print to PDF or click the Preview button - even while the
responsiveness is occurring?

Nothing happens - Word just locks up.

It helps if you provide complete details including specific OS X version -
especially when peripherals are involved - Word (as is the case with any
program) has little to do with printing, saving, etc. other than calling for
the service. It's up to the OS & device driver to carry the ball from there.

Hope the above info helps. Anything else I can try?

 

[ATreloar]

I'm not seeing anything of the sort here (G5 Dual 2 GHz, 1.5 MB, OS X
10.4.11) regardless of whether the page breaks are natural or manual. Have
also included Section Breaks & graphics in the printed selection.

Have you recently checked to see if there is an update for your printer's
driver software? Have you repaired permissions & restarted your Mac since
applying the update?

Yes, and yes.

What's the nature of the content you're trying to print? Does it happen with
*every* document or just a certain one? Is it just a certain portion of a

Just a certain document, any part seems to trigger it (so long as the
selection straddles a page boundary)

certain doc, or regardless of what portion of any doc? Any problems with
other print jobs or printing from other programs in a similar fashion? What
No.

if you print to PDF or click the Preview button - even while the
responsiveness is occurring?

No response.

It helps if you provide complete details including specific OS X version -

10.5.2, all updates applied. Intel MacBook (1st Gen), 2GB RAM.

 

[CyberTaz]

Then it sounds like you're dealing with a corrupt document. See the
suggestions on this site for regaining a clean copy:

http://word.mvps.org/Mac/DocumentCorruption.html
HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[ATreloar]

Then it sounds like you're dealing with a corrupt document. See the
suggestions on this site for regaining a clean copy:

http://word.mvps.org/Mac/DocumentCorruption.html
HTH |:>)
Bob Jones
[MVP] Office:Mac

Many thanks - option 2 (copying everything except the last para mark)
fixed it.

 

[CyberTaz]

You're most welcome - thanks for confirming!

Regards |:>)
Bob Jones
[MVP] Office:Mac