Word hangs while typing

[Scott Hippauf]

I have been pulling my hair out trying to resolve an issue
with Word 2000 and can't seem to figure it out. I have
ONE user that everytime she types in a document, whether
it be new or old, Word hangs the entire system and she
must reboot.

I am not sure when this started but she is running Windows
2000 (recently updated to SP4), with 224 MB of RAM
(recently upgraded from 96MB) running on a P2 450MHz
system.

I've tried deleting and copying a known good normal.dot
file and I've tried uninstalling and reinstalling from CD.
At one point I thought I had it figured out when I deleted
her user profile and then rebooted to have a new one
created. This situation went away but then reared it's
ugly head again a
day or so later.

I also thought I had it figured out when I determined that
there were numerous 'corrupt' docs in a heavily used
directory. She has not tried opening them, taking the
users word for it, but has been trying to recreate
new docs to no avail.

I'm hoping somebody can help me with this as I am at my
wits end.

Thanks

 

[Graham Mayor]

What happens if she starts Word from the Windows > start > run with the
command Winword /a ?
If this fixes the problem, then the fault is a corrupt template, add-in or
registry key, in which case - remove any add-ins from the Word and Office
startup folders. Rename normal.dot to oldnormal.dot and reset the registry
key as described at:
http://www.gmayor.dsl.pipex.com/my_toolbars_are_missing.htm or
http://www.mvps.org/word/FAQs/AppErrors/MissingMenusEtc.htm
also do a bit of housekeeping on the machine as it will need it:
http://www.gmayor.dsl.pipex.com/what_to_do_when_word_crashes.htm

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Graham Mayor - Word MVP
E-mail (e-mail address removed)
Web site www.gmayor.dsl.pipex.com
Word MVP web site www.mvps.org/word
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[Graham Mayor]

Does the Windows event viewer give any clues (control panel > administrative
tools > event viewer) Try searching for any relevant error messages at
google.

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Graham Mayor - Word MVP
E-mail (e-mail address removed)
Web site www.gmayor.dsl.pipex.com
Word MVP web site www.mvps.org/word
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