K
ktownox
Problem:
Purchased version of Office 2007 Home and Student (H&S)
installs/registers/activates with no problems but when trying to run Word
2007 it bombs after ~ 10 seconds stating "Word has stopped working."
NOTE: I didn't try running word in safe mode or any of the other Office
products (Excel, PowerPoint, etc.). I didn't try renaming word.dot to another
name and try again (one of the solutions I read while perusing some forums).
Software/Hardware Info:
Lenova T61 Laptop running up-to-date (as of 5/3/08) Vista Home Premium
w/latest SP (step-son's laptop). Can provide CPU, HDD, Memory, Graphics card
infor if needed.
Efforts attempted:
When Word bombed, I chose the pop-up's offer to search for a solution.
Updated to Office 2007 SP1 as requested and retried. Same problem again.
Uninstalled Office 2007 using the option on the installation CD/DVD to
uninstall. Re-installed office as above with same outcome, i.e., stopped
working, update with SP1, and stopped working again.
Ran Office diagnostics each time after updating to Office 2007 SP1 but all
results indicated no problems. Tried to run Word again several times with
same outcome except chose to try the "search MS for solutions." The pop-up
went away without any response.
Found out that the 20 session Word 2007 trial had been tried and the limit
hit. The same error message had been given when 20 session limit was hit. I
did not know this prior to installing MS H&S Office 2007 so I figured there
may be legacy junk laying around that was confusing Word. Tried uninstalling
the Office products with the CD/DVD and with the Control Panel program that
adds and removes software. I then tried to use regedit to search the registry
for orphaned Office/Word entries to delete. I couldn’t tell you where in the
registry regedit found entries since there were numerous entries in many
locations.
Tried to install the product again and the same thing happened, i.e.,
bombed, searched for solutions, installed SP1, bombed again ran office
diagnostics with no problems found.
We then tried the Geeksquad @ BestBuy where we purchased the software. They
tried for two (2) hours and again it failed. They tried Excel which wouldn't
even open. They got a new shrink wrapped box, opened and installed it and it
still bombed. Don't know if they tried it in safe mode. They refunded the
purchase price, recommended paying $65 for their diagnostics and $130 for a
re-install of Vista if we chose to try Office 2007 again.
Questions: My step-son wants the MS product since that is what he uses at
school. He leaves on his Sr. Year internship in two weeks and he wants to use
the product for end of semester projects, papers, etc., so my time is limited
with the machine. My MS experience level is medium (user of Word/Excel/
PowerPoint/Access 2003 versions and only with pre-Vista Os’es (XP, 2000, 98,
etc.).
(1) Should we purchase the same package and try again?
(2) If not, is H&S Office 2003 or earlier available for purchase and will it
run on Vista?
(3) Can you point me to any forum entries/links/threads that might offer a
solution or
(4) could anyone out there directly suggest a solution?
Sorry for the long forum entry, I am anal. Thanks for your time and effort!
Purchased version of Office 2007 Home and Student (H&S)
installs/registers/activates with no problems but when trying to run Word
2007 it bombs after ~ 10 seconds stating "Word has stopped working."
NOTE: I didn't try running word in safe mode or any of the other Office
products (Excel, PowerPoint, etc.). I didn't try renaming word.dot to another
name and try again (one of the solutions I read while perusing some forums).
Software/Hardware Info:
Lenova T61 Laptop running up-to-date (as of 5/3/08) Vista Home Premium
w/latest SP (step-son's laptop). Can provide CPU, HDD, Memory, Graphics card
infor if needed.
Efforts attempted:
When Word bombed, I chose the pop-up's offer to search for a solution.
Updated to Office 2007 SP1 as requested and retried. Same problem again.
Uninstalled Office 2007 using the option on the installation CD/DVD to
uninstall. Re-installed office as above with same outcome, i.e., stopped
working, update with SP1, and stopped working again.
Ran Office diagnostics each time after updating to Office 2007 SP1 but all
results indicated no problems. Tried to run Word again several times with
same outcome except chose to try the "search MS for solutions." The pop-up
went away without any response.
Found out that the 20 session Word 2007 trial had been tried and the limit
hit. The same error message had been given when 20 session limit was hit. I
did not know this prior to installing MS H&S Office 2007 so I figured there
may be legacy junk laying around that was confusing Word. Tried uninstalling
the Office products with the CD/DVD and with the Control Panel program that
adds and removes software. I then tried to use regedit to search the registry
for orphaned Office/Word entries to delete. I couldn’t tell you where in the
registry regedit found entries since there were numerous entries in many
locations.
Tried to install the product again and the same thing happened, i.e.,
bombed, searched for solutions, installed SP1, bombed again ran office
diagnostics with no problems found.
We then tried the Geeksquad @ BestBuy where we purchased the software. They
tried for two (2) hours and again it failed. They tried Excel which wouldn't
even open. They got a new shrink wrapped box, opened and installed it and it
still bombed. Don't know if they tried it in safe mode. They refunded the
purchase price, recommended paying $65 for their diagnostics and $130 for a
re-install of Vista if we chose to try Office 2007 again.
Questions: My step-son wants the MS product since that is what he uses at
school. He leaves on his Sr. Year internship in two weeks and he wants to use
the product for end of semester projects, papers, etc., so my time is limited
with the machine. My MS experience level is medium (user of Word/Excel/
PowerPoint/Access 2003 versions and only with pre-Vista Os’es (XP, 2000, 98,
etc.).
(1) Should we purchase the same package and try again?
(2) If not, is H&S Office 2003 or earlier available for purchase and will it
run on Vista?
(3) Can you point me to any forum entries/links/threads that might offer a
solution or
(4) could anyone out there directly suggest a solution?
Sorry for the long forum entry, I am anal. Thanks for your time and effort!