Word Help Error

[Glenn Livet]

Whenever I click on a "Play Demo" button in Word 2007 Help, Notepad pops up
along with a Notepad error message:

"The file name, directory name, or volume label syntax is incorrect."

No demo plays.

This is a new installation of Word 2007 and I am not yet familiar with it.

What is going on? What do I do about it?

Tia, Glenn

 

[Glenn Livet]

Thank you Beth.

But that's not it. JavaScript is enabled in both IE and Firefox.

Can you think of any other possibilities?

Glenn

 

[Beth Melton]

Did you try to manually navigate to the link? Right-click the link in Help
and then click Properties. Right-click the URL and then click Select All.
Copy/paste the copied link in your web brower's Address bar. Note the Select
All command will ensure you are selecting the entire URL since the entire
URL may not be visible.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
https://mvp.support.microsoft.com/profile/Melton
What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs

Guides for the Office 2007 Interface:
http://office.microsoft.com/en-us/training/HA102295841033.aspx

 

[Glenn Livet]

Thanks for the suggestion Beth.

But that's not it either.

R-clk/Select All on the text link gets me this:

javascript:OpenVideo('/assistance/asstvid.aspx?assetid=ES102769401033&vwidth=1024&vheight=768

It doesn't work in IE's address box.


R-clk/Save All on the "Demo Button" gets me this:

http://office.microsoft.com/global/images/default.aspx?assetid=ZA101329401033

which is just the button image on MS' website.


Can you think of anything else?

TIA, Glenn

 

[Beth Melton]

If I Select All and copy/paste the URL I see more information, such as:
&type=mediaplayer&CTT=11&Origin=HA102802501033',884,540); I tried pasting
the copied URL in IE and that didn't work, although I'm fairly certain I
tried it before??

BUT, I think this is the link to Demo you are trying to obtain (I copyied
the asset ID and pasted in a working Demo):
http://office.microsoft.com/home/vi...540&startindex=0&CTT=11&Origin=HA102802501033

Does the above link work for you? Do you have Media Player installed?
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
https://mvp.support.microsoft.com/profile/Melton
What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs

Guides for the Office 2007 Interface:
http://office.microsoft.com/en-us/training/HA102295841033.aspx