Word in Office 2000 will not opne

[ejohnp]

I have bene using it for a while, but recently downloaded updates. When I
try to open Word it starts to open, and bottom of screen looks normal. top
half only has title bar. If I click on it or try to close it says not
responding. I have followed the trouble shooting tips and running word.exe
/a does open it, but following the tips will not solve problem. I have
deleted and reinstalled with factory disk 3 times, with still the same
problem.

 

[Graham Mayor]

You can re-install the program an infinite number of times and it won't fix
the problem, because the problem is unconnected with the core program. The
problem is almost certainly attributable to a corrupt normal template or
data key in the registry - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm.

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Graham Mayor - Word MVP


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[ejohnp]

I had previously deleted HKEYS, the problem turned out to be a temp file.
cleared them and all is ok.