Word is a lone blue apple / no task bar / will not open

[YvetteMountain]

I do not know what caused my WORD to become nonfunctionall late yesterday
afternoon. I performed usual functions in a few docs, and later when
attempting to open the same doc I had previously edited, I got a rainbow
wheel spinning for an extended period of time. The doc never opened again
and I now have only a lonely blue apple in the top left corner instead of the
full task bar. When I try to open WORD, the error message states something
to the effect that the function can not be performed.

My other microsoft office apps are fine.

Mac OSx, Microsoft Office 2004

Please help if you can.

Thank you,

YvetteMountain

 

[CyberTaz]

Hi Yvette -

Sounds like something may be awry at the system level, so even though other
apps haven't been affected [yet] the first thing I'd be tempted to do is run
Disk Utility - Verify Disk to see if any errors are found. If so, report
back with detailed results if you aren't certain how to proceed. If the
verification goes OK I'd then run Repair Disk Permissions from the same
window & see if there is any improvement.

You didn't mention specific versions of Word or OS X, so I'd also suggest
you make sure that both are fully updated - right now there are at least 3
different flavors of "OS X" widely in use (10.3.x, 10.4.x, & 10.5.x) and
Word (Office) might be anywhere from 11.0 - 11.3.9 - so whatcombination you
have could be a factor.

However, it's quite possible that one of Word's underlying support files has
been damaged or corrupted for some other reason, so if the above doesn't
help follow the troubleshooting steps at the links below for testing Normal
and Preferences:

http://word.mvps.org/mac/MacWordNormal.html

http://word.mvps.org/Mac/DamagedPrefs.html

 

[YvetteMountain]

Thank you, Taz. My boss is in another city at the moment and he suggested
via telephone that I reinstall the Office for mac software. I can also do as
you suggest, but can you tell me where to go to run Disk Utility-Verify Disk?
Also, Repair Disk Permissions if I go on to the next step you listed?

Yvette

Hi Yvette -

Sounds like something may be awry at the system level, so even though other
apps haven't been affected [yet] the first thing I'd be tempted to do is run
Disk Utility - Verify Disk to see if any errors are found. If so, report
back with detailed results if you aren't certain how to proceed. If the
verification goes OK I'd then run Repair Disk Permissions from the same
window & see if there is any improvement.

You didn't mention specific versions of Word or OS X, so I'd also suggest
you make sure that both are fully updated - right now there are at least 3
different flavors of "OS X" widely in use (10.3.x, 10.4.x, & 10.5.x) and
Word (Office) might be anywhere from 11.0 - 11.3.9 - so whatcombination you
have could be a factor.

However, it's quite possible that one of Word's underlying support files has
been damaged or corrupted for some other reason, so if the above doesn't
help follow the troubleshooting steps at the links below for testing Normal
and Preferences:

http://word.mvps.org/mac/MacWordNormal.html

http://word.mvps.org/Mac/DamagedPrefs.html

I do not know what caused my WORD to become nonfunctionall late yesterday
afternoon. I performed usual functions in a few docs, and later when

[quoted text clipped - 15 lines]

YvetteMountain

 

[peterthebag]

Thank you, Taz. My boss is in another city at the moment and he suggested
via telephone that I reinstall the Office for mac software. I can also do as
you suggest, but can you tell me where to go to run Disk Utility-Verify Disk?
Also, Repair Disk Permissions if I go on to the next step you listed?

Yvette

Hi Yvette -

Sounds like something may be awry at the system level, so even though other
apps haven't been affected [yet] the first thing I'd be tempted to do is run
Disk Utility - Verify Disk to see if any errors are found. If so, report
back with detailed results if you aren't certain how to proceed. If the
verification goes OK I'd then run Repair Disk Permissions from the same
window & see if there is any improvement.

You didn't mention specific versions of Word or OS X, so I'd also suggest
you make sure that both are fully updated - right now there are at least 3
different flavors of "OS X" widely in use (10.3.x, 10.4.x, & 10.5.x) and
Word (Office) might be anywhere from 11.0 - 11.3.9 - so whatcombination you
have could be a factor.

However, it's quite possible that one of Word's underlying support files has
been damaged or corrupted for some other reason, so if the above doesn't
help follow the troubleshooting steps at the links below for testing Normal
and Preferences:

http://word.mvps.org/mac/MacWordNormal.html

http://word.mvps.org/Mac/DamagedPrefs.html

I do not know what caused my WORD to become nonfunctionall late yesterday
afternoon. I performed usual functions in a few docs, and later when

[quoted text clipped - 15 lines]

YvetteMountain

Hi,
if in the Finder you go to the Go menu, then select utilities, the
disk utility is in there. Then you can selct the hard drive and
"repair permissions".

Reinstalling rarely does any good, as the applications themselves so
rarely get corrupted.

Also, have you ruled out document corruption? Is this document the
only one you are having problems with?

Have you tried moving the normal template (which can sometimes become
corrupted) out of the microsoft user data folder and trying word
again?

regards,

Peter

 

[YvetteMountain]

Thanks:

I founf it all...now the problem is: In VERIFY DISKJ, I was repairing the
colume Mac HD, but then: the ERROR: "Disk Utility stopped verifying "Mac HD"
because of the following error: The underlying task reported FAILURE ON EXIT".
..above this in the text window were several statements, including:
"Incorrect size for the file YellowPushBtn_Pressed tiff. (It should be 0
instead of 5602 1%)

Does this information help? Can I continue from here to attempt to fix this
on my own with your instructions? GREATLY APPRESIATED, if so.

Awaiting your reply, Yvette

Thank you, Taz. My boss is in another city at the moment and he suggested
via telephone that I reinstall the Office for mac software. I can also do as

[quoted text clipped - 32 lines]
Hi,
if in the Finder you go to the Go menu, then select utilities, the
disk utility is in there. Then you can selct the hard drive and
"repair permissions".

Reinstalling rarely does any good, as the applications themselves so
rarely get corrupted.

Also, have you ruled out document corruption? Is this document the
only one you are having problems with?

Have you tried moving the normal template (which can sometimes become
corrupted) out of the microsoft user data folder and trying word
again?

regards,

Peter

 

[Clive Huggan]

On 19/12/07 5:47 AM, in article
(e-mail address removed),

Reinstalling rarely does any good, as the applications themselves so
rarely get corrupted.

I couldn't agree more with Peter. Re-installing is a habitual response of
people who have been / are using Windows. On the Mac, it's very rare for
re-installation to be needed. Far more often, people report [usually
intractable] problems that arose when they removed Office manually. If it
*is* to be removed, it's essential to use the "Remove Office" tool that
comes on the installation CD.

But I see from your later post that it looks like "Verify Disk" has come up
with something. Hold on -- someone more expert than I will come along soon
to help. I just wanted to add to Peter's advice to make sure that you didn't
add to your problem by trying to manually re-install Office.

Cheers,

Clive Huggan
Canberra, Australia
(My time zone is 5-11 hours different from North America and Europe, so my
follow-on responses to those regions can be delayed)
====================================================

 

[peterthebag]

Hi,
this could be a disk problem.

First of all Back up all your data.

you could then start up in single user mode ( see
http://docs.info.apple.com/article.html?artnum=106388 for details)
and run fsck from the command line.

(see http://docs.info.apple.com/article.html?artnum=106214 for some
info on this) I've done this and the terminal actualy gives an option
(i forget the details) to do this.

Alternatively you could try booting into safe mode or booting from
your system disks
(see http://docs.info.apple.com/article.html?artnum=106214 again for
more on this).

Above all back up your data vefore you do anything.

But dont rush into this, it may be someone else has more information
on this or a better idea. It may be a good idea to pop over to the
apple forums ( http://discussions.apple.com/index.jspa ) for some
more advice.

Peter

 

[YvetteMountain]

Thank you again, Peter:

I am emailing your words to my boss, as this is beyond my knowledge! Sounds
critical...eeek .

Yvette

On 19/12/07 5:47 AM, in article
(e-mail address removed),

Reinstalling rarely does any good, as the applications themselves so
rarely get corrupted.

I couldn't agree more with Peter. Re-installing is a habitual response of
people who have been / are using Windows. On the Mac, it's very rare for
re-installation to be needed. Far more often, people report [usually
intractable] problems that arose when they removed Office manually. If it
*is* to be removed, it's essential to use the "Remove Office" tool that
comes on the installation CD.

But I see from your later post that it looks like "Verify Disk" has come up
with something. Hold on -- someone more expert than I will come along soon
to help. I just wanted to add to Peter's advice to make sure that you didn't
add to your problem by trying to manually re-install Office.

Cheers,

Clive Huggan
Canberra, Australia
(My time zone is 5-11 hours different from North America and Europe, so my
follow-on responses to those regions can be delayed)
====================================================

 

[CyberTaz]

First question: Do you have your user files backed up? I don't mean to alarm
you, but it's always better to be safe than sorry If not, that's the
first thing to do - just in case something further develops. The error info
you received may not be critical but it does suggest that there are file
structure problems that need to be addressed. As others have indicated,
however, reinstalling Office will do *nothing* to remedy your current
situation and could possibly make matters worse.

Once your files are backed up you can start the Mac from your OS X source
disk & use Disk Utility to repair the file damage & fix the errors that were
reported. Alternatively, if you have other disk utility applications (such
as Disk Warrior, TechTool Pro) they can be used instead & may be even more
effective. The Repair Disk routine may need to be run several times until no
errors are reported.

If you haven't yet backed up your files you can still use the suggestions
about replacing/renaming the Normal template as well as the Preferences
files referred to in my first post. That could very well correct the issues
you currently have with Word, itself, but if the disk errors aren't tended
to the problem - as well as others - might well recur. IOW, I get the
impression that the condition of your HD may have caused Word to fail and
even if that symptom can be resolved the disease may still linger on to rear
its ugly head.

Secondly, you haven't provided any of the specs requested in the second
paragraph of my first reply. In order to offer any responsible suggestions
on how to proceed this is pretty much *need to know* information.
Additionally, something more about what type of Mac you have might be
helpful as well as the *exact* wording of any error messages & what causes
them to be triggered.
--
Regards |:>)
Bob Jones
[MVP] Office:Mac

Thanks:

I founf it all...now the problem is: In VERIFY DISKJ, I was repairing the
colume Mac HD, but then: the ERROR: "Disk Utility stopped verifying "Mac
HD"
because of the following error: The underlying task reported FAILURE ON
EXIT".
.above this in the text window were several statements, including:
"Incorrect size for the file YellowPushBtn_Pressed tiff. (It should be 0
instead of 5602 1%)

Does this information help? Can I continue from here to attempt to fix
this
on my own with your instructions? GREATLY APPRESIATED, if so.

Awaiting your reply, Yvette

Thank you, Taz. My boss is in another city at the moment and he
suggested
via telephone that I reinstall the Office for mac software. I can also
do as

[quoted text clipped - 32 lines]

YvetteMountain

Hi,
if in the Finder you go to the Go menu, then select utilities, the
disk utility is in there. Then you can selct the hard drive and
"repair permissions".

Reinstalling rarely does any good, as the applications themselves so
rarely get corrupted.

Also, have you ruled out document corruption? Is this document the
only one you are having problems with?

Have you tried moving the normal template (which can sometimes become
corrupted) out of the microsoft user data folder and trying word
again?

regards,

Peter

 

[YvetteMountain via MacKB.com]

In the "About This Mac" drop down:
Model Name: iMac
Model Identifier: iMac4,1
Processor Name: Intel Core Duo

The Office: mac disk that was installed reads: Academic...Designed
exclusively for Mac OS X. 11.0.0 is in the "About This Mac" drop down for
Applications. All Microsoft Office software has been fine since long before
I sat at this imac last May.

I will attempt to perform either/and/or the replacing/renaming the Normal
template as well as the Preferences files if I can see that I can do this. I
have no idea how to back up in this imac.

If I do figure out how to replace/rename Normal Templae and Preference Files,
is my next step to locate my OSX Source disk and follow your instructions by
going into Disk Utility again? Is my source Disk the icon for the HD, or is
a separate software disk lying around the studio somewhere, like the
Microsoft office disks?

This is all owned by my boss, but I am the officec manager, so I should be
okay with this.
Thank you so much!

(e-mail address removed)

Yvette

First question: Do you have your user files backed up? I don't mean to alarm
you, but it's always better to be safe than sorry If not, that's the
first thing to do - just in case something further develops. The error info
you received may not be critical but it does suggest that there are file
structure problems that need to be addressed. As others have indicated,
however, reinstalling Office will do *nothing* to remedy your current
situation and could possibly make matters worse.

Once your files are backed up you can start the Mac from your OS X source
disk & use Disk Utility to repair the file damage & fix the errors that were
reported. Alternatively, if you have other disk utility applications (such
as Disk Warrior, TechTool Pro) they can be used instead & may be even more
effective. The Repair Disk routine may need to be run several times until no
errors are reported.

If you haven't yet backed up your files you can still use the suggestions
about replacing/renaming the Normal template as well as the Preferences
files referred to in my first post. That could very well correct the issues
you currently have with Word, itself, but if the disk errors aren't tended
to the problem - as well as others - might well recur. IOW, I get the
impression that the condition of your HD may have caused Word to fail and
even if that symptom can be resolved the disease may still linger on to rear
its ugly head.

Secondly, you haven't provided any of the specs requested in the second
paragraph of my first reply. In order to offer any responsible suggestions
on how to proceed this is pretty much *need to know* information.
Additionally, something more about what type of Mac you have might be
helpful as well as the *exact* wording of any error messages & what causes
them to be triggered.

Thanks:

[quoted text clipped - 39 lines]

 

[John McGhie]

Hi Yvette:

I would strongly suggest that you do nothing to Word at the moment The
symptoms you have are much more likely to be indicating a hard disk error.

Until you fix the hard disk error, anything you do to Word is likely to make
your problems worse. You have a dying hard disk, and it's time to fix it.

If you don't know how to perform a backup, ask your boss. If he doesn't
know either, it's time to take that machine to the repair shop. When you
get there, tell them to run a full backup before they touch the disk because
you do not have one. Make a point of this, and make sure you are talking to
the person who will do the repair, not the vacant person on the front desk
who may "forget" to pass it on.

You need to perform a backup before you go to the next step, because the
next step is potentially destructive.

The next step is to run fsck as the other poster suggested. That utility
will repair the hard disk if it can. But in doing so, it is going to delete
anything it can't fix. There's a small but real danger that you may lose a
few files when it does.

I doubt if you will, and I doubt if they will matter if you do. But it
would be wrong of me to advise you to start fsck until you have performed a
backup, just in case.

Hope this helps

In the "About This Mac" drop down:
Model Name: iMac
Model Identifier: iMac4,1
Processor Name: Intel Core Duo

The Office: mac disk that was installed reads: Academic...Designed
exclusively for Mac OS X. 11.0.0 is in the "About This Mac" drop down for
Applications. All Microsoft Office software has been fine since long before
I sat at this imac last May.

I will attempt to perform either/and/or the replacing/renaming the Normal
template as well as the Preferences files if I can see that I can do this. I
have no idea how to back up in this imac.

If I do figure out how to replace/rename Normal Templae and Preference Files,
is my next step to locate my OSX Source disk and follow your instructions by
going into Disk Utility again? Is my source Disk the icon for the HD, or is
a separate software disk lying around the studio somewhere, like the
Microsoft office disks?

This is all owned by my boss, but I am the officec manager, so I should be
okay with this.
Thank you so much!

(e-mail address removed)

Yvette

First question: Do you have your user files backed up? I don't mean to alarm
you, but it's always better to be safe than sorry If not, that's the
first thing to do - just in case something further develops. The error info
you received may not be critical but it does suggest that there are file
structure problems that need to be addressed. As others have indicated,
however, reinstalling Office will do *nothing* to remedy your current
situation and could possibly make matters worse.

Once your files are backed up you can start the Mac from your OS X source
disk & use Disk Utility to repair the file damage & fix the errors that were
reported. Alternatively, if you have other disk utility applications (such
as Disk Warrior, TechTool Pro) they can be used instead & may be even more
effective. The Repair Disk routine may need to be run several times until no
errors are reported.

If you haven't yet backed up your files you can still use the suggestions
about replacing/renaming the Normal template as well as the Preferences
files referred to in my first post. That could very well correct the issues
you currently have with Word, itself, but if the disk errors aren't tended
to the problem - as well as others - might well recur. IOW, I get the
impression that the condition of your HD may have caused Word to fail and
even if that symptom can be resolved the disease may still linger on to rear
its ugly head.

Secondly, you haven't provided any of the specs requested in the second
paragraph of my first reply. In order to offer any responsible suggestions
on how to proceed this is pretty much *need to know* information.
Additionally, something more about what type of Mac you have might be
helpful as well as the *exact* wording of any error messages & what causes
them to be triggered.

Thanks:

[quoted text clipped - 39 lines]

Peter

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[CyberTaz]

Just building on what John offered & to provide you with a "prioritized"
list:

1- Get your files backed up first - John's recommendations on this are quite
accurate, and a *full* backup is preferable as it can save a great deal of
reinstalling & updating later.

2- Have someone technically qualified repair [or replace, if necessary] the
HD in order to correct the problems reported when you ran the Verify Disk
utility.

3- Update your version of OS X to whatever is current for that version - I'm
afraid the additional info you furnished still doesn't include that
(although I'd guess it to be Tiger [10.4.x].

4- Then you can focus on the problem with Word itself if the first 3 items
don't fully correct it. That will involve the process of testing Normal and
preferences, but as John pointed out it's pointless to do that until the
system problems are resolved. It may also be necessary to update Office &
may require reinstalling it first. From your last message it's still hard to
tell what updating - if any - has been done to Office since it was first
installed. What you have on the Office CD is the original release of 11.0,
which is to be expected. There have been a number of updates since the
software first shipped. If the updates have been applied Office should be at
11.3.9 on the system itself.
--
HTH |:>)
Bob Jones
[MVP] Office:Mac

In the "About This Mac" drop down:
Model Name: iMac
Model Identifier: iMac4,1
Processor Name: Intel Core Duo

The Office: mac disk that was installed reads: Academic...Designed
exclusively for Mac OS X. 11.0.0 is in the "About This Mac" drop down for
Applications. All Microsoft Office software has been fine since long
before
I sat at this imac last May.

I will attempt to perform either/and/or the replacing/renaming the Normal
template as well as the Preferences files if I can see that I can do this.
I
have no idea how to back up in this imac.

If I do figure out how to replace/rename Normal Templae and Preference
Files,
is my next step to locate my OSX Source disk and follow your instructions
by
going into Disk Utility again? Is my source Disk the icon for the HD, or
is
a separate software disk lying around the studio somewhere, like the
Microsoft office disks?

This is all owned by my boss, but I am the officec manager, so I should be
okay with this.
Thank you so much!

(e-mail address removed)

Yvette

First question: Do you have your user files backed up? I don't mean to
alarm
you, but it's always better to be safe than sorry If not, that's the
first thing to do - just in case something further develops. The error
info
you received may not be critical but it does suggest that there are file
structure problems that need to be addressed. As others have indicated,
however, reinstalling Office will do *nothing* to remedy your current
situation and could possibly make matters worse.

Once your files are backed up you can start the Mac from your OS X source
disk & use Disk Utility to repair the file damage & fix the errors that
were
reported. Alternatively, if you have other disk utility applications (such
as Disk Warrior, TechTool Pro) they can be used instead & may be even more
effective. The Repair Disk routine may need to be run several times until
no
errors are reported.

If you haven't yet backed up your files you can still use the suggestions
about replacing/renaming the Normal template as well as the Preferences
files referred to in my first post. That could very well correct the
issues
you currently have with Word, itself, but if the disk errors aren't tended
to the problem - as well as others - might well recur. IOW, I get the
impression that the condition of your HD may have caused Word to fail and
even if that symptom can be resolved the disease may still linger on to
rear
its ugly head.

Secondly, you haven't provided any of the specs requested in the second
paragraph of my first reply. In order to offer any responsible suggestions
on how to proceed this is pretty much *need to know* information.
Additionally, something more about what type of Mac you have might be
helpful as well as the *exact* wording of any error messages & what causes
them to be triggered.

Thanks:

[quoted text clipped - 39 lines]

Peter

 

[YvetteMountain via MacKB.com]

Hi:

I am going to give a lift to our technical friend who has a broken auto
wither today or tomorrow into our studio here to look at this thread + my
imac. I am printing out this entire thread for him to review. My boss
thinks that I can do the back up as well as reinstall WORD, but I have the
impression from these responses that 1) reinstalling WORD could cause harm
and 2) our tekkie must go through all of this by himself, so as to exclude me
from responsibility.

Thank you for all of the input and now an expert will perform the operation!

Best Regards to ALL OF YOU WHO HELPED!

Yvette

In the "About This Mac" drop down:
Model Name: iMac
Model Identifier: iMac4,1
Processor Name: Intel Core Duo

The Office: mac disk that was installed reads: Academic...Designed
exclusively for Mac OS X. 11.0.0 is in the "About This Mac" drop down for
Applications. All Microsoft Office software has been fine since long before
I sat at this imac last May.

I will attempt to perform either/and/or the replacing/renaming the Normal
template as well as the Preferences files if I can see that I can do this. I
have no idea how to back up in this imac.

If I do figure out how to replace/rename Normal Templae and Preference Files,
is my next step to locate my OSX Source disk and follow your instructions by
going into Disk Utility again? Is my source Disk the icon for the HD, or is
a separate software disk lying around the studio somewhere, like the
Microsoft office disks?

This is all owned by my boss, but I am the officec manager, so I should be
okay with this.
Thank you so much!

(e-mail address removed)

Yvette

First question: Do you have your user files backed up? I don't mean to alarm
you, but it's always better to be safe than sorry If not, that's the

[quoted text clipped - 31 lines]

 

[CyberTaz]

Just make sure your "tekkie" is a *Mac* tekkie rather than a Windows
*tekkie*;-) and don't hesitate to have him pop in for clarification if
needed.
--
Regards |:>)
Bob Jones
[MVP] Office:Mac

Hi:

I am going to give a lift to our technical friend who has a broken auto
wither today or tomorrow into our studio here to look at this thread + my
imac. I am printing out this entire thread for him to review. My boss
thinks that I can do the back up as well as reinstall WORD, but I have the
impression from these responses that 1) reinstalling WORD could cause harm
and 2) our tekkie must go through all of this by himself, so as to exclude
me
from responsibility.

Thank you for all of the input and now an expert will perform the
operation!

Best Regards to ALL OF YOU WHO HELPED!

Yvette

In the "About This Mac" drop down:
Model Name: iMac
Model Identifier: iMac4,1
Processor Name: Intel Core Duo

The Office: mac disk that was installed reads: Academic...Designed
exclusively for Mac OS X. 11.0.0 is in the "About This Mac" drop down for
Applications. All Microsoft Office software has been fine since long
before
I sat at this imac last May.

I will attempt to perform either/and/or the replacing/renaming the Normal
template as well as the Preferences files if I can see that I can do this.
I
have no idea how to back up in this imac.

If I do figure out how to replace/rename Normal Templae and Preference
Files,
is my next step to locate my OSX Source disk and follow your instructions
by
going into Disk Utility again? Is my source Disk the icon for the HD, or
is
a separate software disk lying around the studio somewhere, like the
Microsoft office disks?

This is all owned by my boss, but I am the officec manager, so I should be
okay with this.
Thank you so much!

(e-mail address removed)

Yvette

First question: Do you have your user files backed up? I don't mean to
alarm
you, but it's always better to be safe than sorry If not, that's the

[quoted text clipped - 31 lines]

Peter

 

[John McGhie]

Hi Yvette:

NOW we're on the right track

Your boss is either a Windows-user or mis-informed. Re-installing Word is
most likely to make this problem worse. At best, it's likely to have no
effect at all.

So please don't do that

As your tekkie friend will soon discover, the MAIN problem is not with Word.
The problem is that your computer can't read its hard disk.

You have to fix that one first. And we have to run a backup before we fix
the hard disk, because the fix sometimes involves deleting data from the
disk Sequence is very important in addressing this problem: if you do a
step out of order, you run the risk of bringing the whole thing tumbling
down around your ears

After you have fixed the hard disk, you may then discover that Word is still
not working. THEN you can go ahead and remove the whole of Office, then
re-install it all, then update it all to the latest update level.

But if you do that before you fix the hard disk, you have a clear and
present danger of replacing chunks of your documents with chunks of program.
Which leads to an unrecoverable problem you have to fix by wiping the disk
entirely (see why I want you to run a backup?).

Once you have fixed the hard disk, Word may simply come right. It depends
where the damage is (and we can't yet tell...)

If it doesn't, you must then use the Office Remover tool to remove all the
damaged files. THEN you can replace them all with a clean copy from the
Office CD. But then you must apply the updates BEFORE you attempt to run
any Office programs, otherwise you will get yet more problems!

Cheers

Hi:

I am going to give a lift to our technical friend who has a broken auto
wither today or tomorrow into our studio here to look at this thread + my
imac. I am printing out this entire thread for him to review. My boss
thinks that I can do the back up as well as reinstall WORD, but I have the
impression from these responses that 1) reinstalling WORD could cause harm
and 2) our tekkie must go through all of this by himself, so as to exclude me
from responsibility.

Thank you for all of the input and now an expert will perform the operation!

Best Regards to ALL OF YOU WHO HELPED!

Yvette

In the "About This Mac" drop down:
Model Name: iMac
Model Identifier: iMac4,1
Processor Name: Intel Core Duo

The Office: mac disk that was installed reads: Academic...Designed
exclusively for Mac OS X. 11.0.0 is in the "About This Mac" drop down for
Applications. All Microsoft Office software has been fine since long before
I sat at this imac last May.

I will attempt to perform either/and/or the replacing/renaming the Normal
template as well as the Preferences files if I can see that I can do this. I
have no idea how to back up in this imac.

If I do figure out how to replace/rename Normal Templae and Preference Files,
is my next step to locate my OSX Source disk and follow your instructions by
going into Disk Utility again? Is my source Disk the icon for the HD, or is
a separate software disk lying around the studio somewhere, like the
Microsoft office disks?

This is all owned by my boss, but I am the officec manager, so I should be
okay with this.
Thank you so much!

(e-mail address removed)

Yvette

First question: Do you have your user files backed up? I don't mean to alarm
you, but it's always better to be safe than sorry If not, that's the

[quoted text clipped - 31 lines]

Peter

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]