WORD IS NO LONGER WORKING - IT KEEPS CRASHING - HELP!!!

[Kara B.]

This is the message I was finally able to retrieve:

ANY HELP IS GREATLY APPRECIATED!!!!

Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6308.5000
Application Timestamp: 47e547c5
Fault Module Name: wwlib.dll
Fault Module Version: 12.0.6311.5000
Fault Module Timestamp: 47fe9eee
Exception Code: c0000005
Exception Offset: 00b7b57b
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

 

[Stefan Blom]

See http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm.

 

[Mary Sauer]

Have you applied this update?
Issues that are fixed in Word 2007 by the 2007 Microsoft Office suites Service
Pack 1
http://support.microsoft.com/kb/942389/en-us

 

[Kara B.]

I have. Any other ideas?

Have you applied this update?
Issues that are fixed in Word 2007 by the 2007 Microsoft Office suites Service
Pack 1
http://support.microsoft.com/kb/942389/en-us

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com