Word keeps locking up on users

[Tim]

I have two computers on my network that keep freezing when
using Word. These are "bare bones" computers with only XP
Pro, Office, Antivirus, and a terminal emulating program.
There is not much running when this happens. When it does,
they are working on two documents at a time and it is when
they are switching between the two. They both have over
the specified 256MB of required RAM for XP so I don't
think its a memory problem, but I am stumped. I did
upgrade these computers from ME to XP trying to eliminate
this problem. That's why I think it is related to Word
only - or even just to these documents.

Any help would be greatly appreciated....any ideas?

Thanks
Tim

 

[Guest]

right click on the document and check the attributes. if
not then check their network rights

 

[TF]

Why?

--
Terry Farrell - Word MVP
http://www.mvps.org/word/

right click on the document and check the attributes. if
not then check their network rights

 

[TF]

Tim

Is it always the same documents?

Try clearing out abandoned temp files from the Temp folder. The temp folder
should be empty when all applications are closed. From a restart, go to the
Temp folder. Windows Key + R and type in a . and press enter. Open Local
Settings and Temp. Select all the files and delete them all.

Get the users to test again and see if that resolves the problem.

--
Terry Farrell - Word MVP
http://www.mvps.org/word/

I have two computers on my network that keep freezing when
using Word. These are "bare bones" computers with only XP
Pro, Office, Antivirus, and a terminal emulating program.
There is not much running when this happens. When it does,
they are working on two documents at a time and it is when
they are switching between the two. They both have over
the specified 256MB of required RAM for XP so I don't
think its a memory problem, but I am stumped. I did
upgrade these computers from ME to XP trying to eliminate
this problem. That's why I think it is related to Word
only - or even just to these documents.

Any help would be greatly appreciated....any ideas?

Thanks
Tim