Word: Launch Problem: Thanks

[nanci]

hi.

osx v 10.2.6
word v 10.1.1

when i launch word, it keep on getting the revolving disk icon. it stays
there until i force quit.

after i manually move some of the files from the office folder in and
out a few times it starts up. but that is getting to be a pain. i have
have tried reinstalling with no luck.

any ideas?

all of the other programs from word work fine.

thanks,

nanci

 

[Beth Rosengard]

Hi nanci,

Which files from the Office folder have you moved and what do you mean by
"in and out"?

When you reinstalled Office, did you first use the removal tool to uninstall
it? If not, you did not get a clean reinstall and may have left corrupt
files behind. In that case you should do the removal/reinstall again as
follows:

The Remove Office tool is located in the Value Pack folder on the Office X
CD. Install it and run it. Also don't forget to install any Value Pack
items you need. Now reinstall Office X using the installer on the CD or do
a Drag & Drop to the Applications folder. When you've finished, you'll need
to download (<http://www.microsoft.com/mac/download/>) and install the
Office X 10.1.2 & 10.1.4 updaters.

Hope this helps.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://www.mvps.org/word/FAQs/WordMac/index.html>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>

 

[nanci]

thanks beth.

the files i move in and out is random. i never took the time to find the
right one, i thought i would need the file anyway.

i did not use the removal tool. i will do so.

thank you so very much, this is great.

nanci