Word Losing Menu Items

[Bill Robertson]

I have a user on OSX 10.4.11 with Office 2004.

While she was editing a Word doc, she inserted a graphic from the default
graphic library, and (she says that) she lost some menus from the menu bar,
specifically the File, View, and Tools menus. She noticed this because she
couldn't find the File/Print command.

I've tried to fix this but no success. I've deleted all the Word and Office
preference files, and installed a recent MS update. Nothing I've done has
resurrected the missing menus. Keyboard commands still work, for New and
Save As..., and Print, for instance. But I'd really like to get all the
menus appearing the way they should, and I'd really like to be able to do
this without having to uninstall/reinstall Office. Office for Windows has
the Detect and Repair function but I don't see one in Office for Mac.

Any suggestions?

TIA

 

[CyberTaz]

Hi Bill;

First thing to try: Go to Tools> Customize Menus & Toolbars, on the Toolbars
page click the name of the Menu Bar then click the Reset button.

If that doesn't do it reply for other suggestions, but there should not [nor
is there usually] any reason to reinstall anything... that usually makes
matters worse

 

[Bill Robertson]

CyberTaz,

Unfortunately, Tools is one of the menus that's gone missing.

Is there a keyboard command that will bring up the Customize pane?

 

[CyberTaz]

Sorry I overlooked that in the op, Bill :-}

Put the pointer directly on one of the vertical separator lines of any
toolbar, Control/Right-Click to produce a contextual menu & select
Customize... from there.

--
HTH |:>)
Bob Jones
Office:Mac MVP

CyberTaz,

Unfortunately, Tools is one of the menus that's gone missing.

Is there a keyboard command that will bring up the Customize pane?

Hi Bill;

First thing to try: Go to Tools> Customize Menus & Toolbars, on the
Toolbars
page click the name of the Menu Bar then click the Reset button.

If that doesn't do it reply for other suggestions, but there should not
[nor
is there usually] any reason to reinstall anything... that usually makes
matters worse

 

[Bill]

Sorry I overlooked that in the op, Bill :-}

Put the pointer directly on one of the vertical separator lines of any
toolbar, Control/Right-Click to produce a contextual menu & select
Customize... from there.

Finally got them to try that--and it worked! Thanks.