Word Mail merge won't track to business contact manager.

E

Emily Smith

I am using Business Contact Manager (BCM in Outlook) to create a marketing
campaign using direct mail (mail merge in Word). It is supposed to have the
ability to take the merged document and add a tracking to each business
contact or account in BCM at the time that you merge, edit individual
letters, and print the document. However, it won't ...it says that Outlook
can not be reached. I tried to complete the same task in the Communication
History tab in BCM, but options that are supposed to exist simply don't. The
directions say to open BCM, click on Communication History , open the item
you want to link to particular records, and the the Link to a Business
Contact Manager record dialogue box, in the Folder list, select...There is no
"Link to a Business Contact Manager record." so the rest is moot. Has
anyone encountered this problem?
 

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