Word needs to close error on Outlook close

[WishingOutlookWell]

I use Outlook 2003 (with Word set as my editor for emails). Everything works
fine until I exit Outlook. When I exit my cpu ramps up for a few seconds and
then an error message pops up saying that Word encountered an error and needs
to close. It gives a message to recover the word document (which is
meaningless since there is no document to recover) and gives me the option to
close it. The process that opens with the error message is DW20.exe. I
went into the event log and found this. Hope it helps. If anyone has any
idea how to fix this (other than removing Word as the editor for the emails -
which does fix the problem, please let me know). Also I have uninstalled and
reinstalled office 2003 and reconstructed the normal.dot file to no avail.
Thanks.

Event Viewer Info: Event 1000

Faulting application winword.exe, version 11.0.8227.0, stamp 486d648f,
faulting module winword.exe, version 11.0.8227.0, stamp 486d648f, debug? 0,
fault address 0x005e6eba.

 

[Milly Staples [MVP - Outlook]]

Have applied all applicable patches and service releases to Office? What
happens if you run Detect and Repair?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, WishingOutlookWell asked:

| I use Outlook 2003 (with Word set as my editor for emails).
| Everything works fine until I exit Outlook. When I exit my cpu ramps
| up for a few seconds and then an error message pops up saying that
| Word encountered an error and needs to close. It gives a message to
| recover the word document (which is meaningless since there is no
| document to recover) and gives me the option to close it. The
| process that opens with the error message is DW20.exe. I went into
| the event log and found this. Hope it helps. If anyone has any idea
| how to fix this (other than removing Word as the editor for the
| emails - which does fix the problem, please let me know). Also I
| have uninstalled and reinstalled office 2003 and reconstructed the
| normal.dot file to no avail. Thanks.
|
| Event Viewer Info: Event 1000
|
| Faulting application winword.exe, version 11.0.8227.0, stamp 486d648f,
| faulting module winword.exe, version 11.0.8227.0, stamp 486d648f,
| debug? 0, fault address 0x005e6eba.

 

[WishingOutlookWell]

Yes all updates are current and the detect and repair operation is successful
but does not fix the problem.