Word not behaving like Normal

[Mark Paterson]

Hi there,

I have a problem with Word.

When I first open it, it says:

"Word cannot open the existing (Normal)"

I click OK and can start using it.

Then when I go to shut it down it says:

"The file Normal already exists. Do you want to replace the existing file?"

If I click YES it says:

"You cannot save while the file is in use by another process. Try saving the
file with a new name."

I have tried to save Normal with a new name but it won't let me.

If I click NO it takes me to the Templates saving window which I click
cancel.

I then try to close windows again and it says:

Changes have been made that affect the global template, Normal. Do you want
to save those changes?

If I say no - I can shut down windows.

Again, it I try to save it says "You cannot save while the file is in use by
another process. Try saving the file with a new name."

I have no idea what going on here.

Can anyone help please???

 

[Suzanne S. Barnhill]

Are you using Word as your email editor in Outlook?

 

[Mark Paterson]

Hi there,

I'm not sure. How do I check?

Mark

Are you using Word as your email editor in Outlook?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup
so
all may benefit.

 

[Suzanne S. Barnhill]

Don't you know? I would guess it's a setting in Outlook. Do you use Outlook
for email?

 

[Mark Paterson]

I don't use Outlook. Only Outlook express.

So how do I stand now?

 

[SVC]

See if this Knowledge Base article helps:
http://support.microsoft.com/kb/835404/en-us

 

[Mark Paterson]

I'm not getting any joy from Microsoft's help. I cannot identify any
corrupted documents.

Any other ideas?

Thanks