Steve: Nope, that didn't do it... didn't do anything, in fact. Still
can't
print envelopes or labels - just a blank page. Everything else still
prints
fine - letters, stationary, etc. - just no envelopes/labels.
I am stumped. I guess my next step is to uninstall and reinstall Office
and
see if that does anything. Otherwise it has got to be something in
Windows
XP...
Unless you have some other ideas.... ;-)
Tom
If the print driver is 'munged' how would I go about fixing/replacing
that?>
The instructions in my first post are for removing the driver and
re-installing it.
Good luck,
steve
Steve: Yea, I did install the latest Lexmark driver onto his machine
(he
had
an old one) but that didn't do anything. But I will try your previous
suggestion and see if that works. I'll do this in the next day or so
when
I
get a chance to connect to his machine via Remote Desktop (he lives
800
miles away!)
If the print driver is 'munged' how would I go about fixing/replacing
that?
Tom
Tom:
It is definitely a driver issue -- Windows issues instructions to
the
Printer in the Greek language. Your printer driver translates the
Greek
instructions from Windows into the language that your printer
understands --
Navaho.
Your printer reads the (Navaho) instructions given to it, performs
the
assigned tasks, and tells the Printer Driver "I have completed the
tasks
assigned to me". The Driver translated the "Done" message from your
printer
(Navaho) into Greek and passes that message back to Windows.
Since you are not getting error messages, we know that Windows is
being
told
that the print job was completed successfully. I can only think of
two
possiblilities here:
1) Printer -- not likely, but there could be a problem with the
logic
chip on the printer's motherboard
2) Print Driver -- two possibilities
A) That part of the driver dealing with envelopes is
munged,
while the rest is not
B) The driver is not well written and just plain
drops
the
ball when it gets an envelope job
Have you visited Lexmark site to see if this is a known "issue"?
Is there an updated driver available from Lexmark -- (sometimes
manufacturers won't aknowledge that there is a bug in their driver,
but
they
will post new drivers to fix the bugs they don't admit exist)
Good Luck,
steve
Steve: Well, I can try this... But if there was a printer driver
problem,
wouldn't that affect other print jobs as well? The -only- place
where
things
go wrong is with Word's Envelope/Label printing... All other print
jobs -
documents (Word included), pictures, PDFs, etc. print fine. If
there
were
a
print driver issue, wouldn't there be other print jobs that
wouldn't
work?
Tom
If Windows does not give an error message, then the print job
was
sent
to
the printer, and the printer acknowledged receiving the print
job.
The
problem, then, is with the Printer -- or, more precisely, the
Print
Driver.
There are known issues with Lexmark...Try this fix
steve
(thanks to Robert Orleth [MSFT] for providing this information).
The Lexmark printer installation process sometimes installs a
service
that
makes the print spooler service dependent on itself. If there
is
a
problem
with Lexmark service or a Lexmark printer driver (or you removed
it
using
the steps above), the print spooler service may not start (see
also
http://support.microsoft.com/default.aspx?scid=kb;en-us;324757).
The
steps
below make the print spooler service only dependent on the
Remote
Procedure
Call (RPC) service (RPCSS), which is normal. The print spooler
service
dependencies are stored in the registry at
HKEY_LOCAL_MACINE\SYSTEM\CurrentControlSet\Services\Spooler\DependOnService
The sc config command at step 15 resets the value of that entry.
1. Open a Command Prompt window
2. key the command
sc config spooler depend= RPCSS
(note the space after the = but not before)
3. restart the print spooler open a Command Prompt window
key the commands
net stop spooler
net start spooler
My father-in-law is having a very strange issue with Word (on
Office
for
Sm
Bus). Everything works - you can print letters, etc. However,
you
can't
print envelopes or labels. By this I mean that you can set
them
up
fine
in
Word, and then click Print and Word says they print...
however,
all
you
get
on the printer is a blank page or a blank envelope. This is
on
a
Lexmark
X5150. I don't believe it is the printer because everything
else
prints
fine - documents, pictures, etc. It is only when you use the
envelope
or
label function in Word that you get blank envelopes/labels.
I can try deinstalling and reinstall Office, but I hate to go
to
that
extreme. Anyone know why this is occuring? And how this can be
resolved?
Thanks in advance.
Tom
