"Word not responding, closing, may loose data"

[Guest]

(1) I am having an unacceptable number of messages
that "Microsoft Word is not responding and is closing.
You may loose data." It scrolls to the end and closes.

(2) It is taking much too long (30-40 seconds) for
Microsoft Word to load. With no other program running, I
am frequently getting at the same time the
message: "Navw32.exe is attempting to access the Internet"

I am using a Dell Dimension 4600 series, Intel Pentium 4
Processor at 2.4GHz, Microsoft Windows XP Home Edition,
Microsoft Office 2000 Professional and Charter Cable
Broadband.

 

[Guest]

I have been having this same problem for 18 hours. With
Excel also. After much effort I finally called Microsoft
and paid my $35 - but they gave me a fix which works
perfectly. I am assuming you have XP.

1. Search for officeav.dll
2. In my case I found it within Norton Antivirus.
Change the name to officeav.old
3. Search > Run > %appdata%
4. If you find icons named Normal (I found two of them),
delete them
5. Start > Run > winword.exe /safe (note the space
afte exe)
6. This will open Word in Safe Mode. In my case it
reconfigured all the Office programs and I had to put in
the Office XP Professional disk.

After the reconfiguration, everything worked perfectly.

Let me know of it works for you. I am at
(e-mail address removed).


Jon

 

[Guest]

#3 in my prior response should begin with Start, not
Search. Sorry.


Jon