Word Not Responding

[dkinpgh]

when I have one document open and then open a second in order to cut
and paste a portion from the second, the pinwheel starts spinning. At
that point, I have to force quit Word.

(I've learned to take a screen shot just before I force quit so I can
retype what I lost. It's a lousy work-around, but, it works.)

Interestingly, sometimes when I reopen Word and open the second
document first, I can cut the paragraph out and then reopen the first
and paste the item in.

I'm using Word 2008, 12.2.1 on a PBP with 4MB ram running OSX 10.6.1

Any help would be appreciated.

Thanks,

Don

 

[CyberTaz]

The first step is to run Disk Utility - Repair Disk Permissions then shut
down [not Restart] the Mac. Wait about 1-2 minutes before starting up.

If conditions don't improve, try running Word in a different User Account to
see if the same behavior persists.

Also, Quit all programs then log out & hold the Shift key while you log in.

Reply with your results form the last two suggestions if the first steps
don't resolve the problem.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[dkinpgh]

The first step is to run Disk Utility - Repair Disk Permissions then shut
down [not Restart] the Mac. Wait about 1-2 minutes before starting up.

If conditions don't improve, try running Word in a different User Accountto
see if the same behavior persists.

Also, Quit all programs then log out & hold the Shift key while you log in.

Reply with your results form the last two suggestions if the first steps
don't resolve the problem.

HTH |:>)
Bob Jones
[MVP] Office:Mac

when I have one document open and then open a second in order to cut
and paste a portion from the second, the pinwheel starts spinning. At
that point, I have to force quit Word.

(I've learned to take a screen shot just before I force quit so I can
retype what I lost. It's a lousy work-around, but, it works.)

Interestingly, sometimes when I reopen Word and open the second
document first, I can cut the paragraph out and then reopen the first
and paste the item in.

I'm using Word 2008, 12.2.1 on a PBP with 4MB ram running OSX 10.6.1

Any help would be appreciated.

Don

Bob,

ran the Disk Utility - Repair Disk Permissions and shut down. That
didn't change the situation.
I'm the only one who uses this computer so I don't have sharing turned
on for documents so I didn't take the time to try your second step.
Did try the third tho, and that seemed to fix the problem, at least on
the one file I identified as causing the issue.

What does holding the shift key down while logging in do?

thanks for the tips.

Don

 

[CyberTaz]

Both step #2 & #3 are diagnostic/troubleshooting methods, not fixes, and one
doesn't do much good without the other

The "clean" user account has absolutely nothing to do with how many people
actually use the computer... [I am the only one who uses my MBP but I have
created 5 separate user accounts.] It will help isolate where the problem
lies if we determine whether the problem follows into a different account.

Regards |:>)
Bob Jones
[MVP] Office:Mac

The first step is to run Disk Utility - Repair Disk Permissions then shut
down [not Restart] the Mac. Wait about 1-2 minutes before starting up.

If conditions don't improve, try running Word in a different User Account to
see if the same behavior persists.

Also, Quit all programs then log out & hold the Shift key while you log in.

Reply with your results form the last two suggestions if the first steps
don't resolve the problem.

HTH |:>)
Bob Jones
[MVP] Office:Mac

when I have one document open and then open a second in order to cut
and paste a portion from the second, the pinwheel starts spinning. At
that point, I have to force quit Word.

(I've learned to take a screen shot just before I force quit so I can
retype what I lost. It's a lousy work-around, but, it works.)

Interestingly, sometimes when I reopen Word and open the second
document first, I can cut the paragraph out and then reopen the first
and paste the item in.

I'm using Word 2008, 12.2.1 on a PBP with 4MB ram running OSX 10.6.1

Any help would be appreciated.

Don

Bob,

ran the Disk Utility - Repair Disk Permissions and shut down. That
didn't change the situation.
I'm the only one who uses this computer so I don't have sharing turned
on for documents so I didn't take the time to try your second step.
Did try the third tho, and that seemed to fix the problem, at least on
the one file I identified as causing the issue.

What does holding the shift key down while logging in do?

thanks for the tips.

Don