word opening slowly

[Liz]

Hi
I recently have had a problem with my Microsoft Word. It is taking 30 seconds to a minute to open. It started happening after I ran a disk defrag. on my computer, but I don't think that is it. I know of others who are having the same problem, and Word just starts to run slowly. No other office programs do this. I have run SpyBot and AdAware. I have Norton Anti-Virus, and I have no viruses. I am a student, and like all the students who live on campus, we are connected to a network. Is it possible that this is a virus? I contacted the university computer help desk, but we could not find anything to fix it (even a system restore). I was wondering if you had any other customers with the same experiences and how I could fix it. Thank you very much
Sincerely
Liz

 

[Linda]

Hi!

I am having similar problem too!
Can anyone provide us some helps?

Thanks.

Linda

-----Original Message-----
Hi:
I recently have had a problem with my Microsoft Word.

It is taking 30 seconds to a minute to open. It started
happening after I ran a disk defrag. on my computer, but
I don't think that is it. I know of others who are
having the same problem, and Word just starts to run
slowly. No other office programs do this. I have run
SpyBot and AdAware. I have Norton Anti-Virus, and I have
no viruses. I am a student, and like all the students
who live on campus, we are connected to a network. Is it
possible that this is a virus? I contacted the
university computer help desk, but we could not find
anything to fix it (even a system restore). I was
wondering if you had any other customers with the same
experiences and how I could fix it. Thank you very much.

 

[Dayo Mitchell]

See here:
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

DM

PS to Liz: there are no customers here, it's a peer-to-peer altruistic help
forum.

 

[Graham Mayor]

Uncheck the Norton AV Office Plug-in option.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>
Graham Mayor - Word MVP

Web site www.gmayor.com
Word MVP web site www.mvps.org/word
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>

 

[Liz]

When I changed the name of Normal.dot. Word opened fine. However, the second time I went to open Word it did it again. When I went back into the folder where Normal.dot was, another one had been created. How do I fix that? Also, how do I uncheck the Norton AV Office Plug-in option? Thank you for the help!

 

[Suzanne S. Barnhill]

1. Open Norton AntiVirus (right-click on the Systray icon and choose this
option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on the left)

4. Clear the check box for "Enable Office Plug-in."

When I changed the name of Normal.dot. Word opened fine. However, the

second time I went to open Word it did it again. When I went back into the
folder where Normal.dot was, another one had been created. How do I fix
that? Also, how do I uncheck the Norton AV Office Plug-in option? Thank
you for the help!

 

[Graham Mayor]

Note that Word will always create a new normal.dot. You can't 'fix' that.
This isn't the problem. The problem is almost certainly the Norton AV Office
Plug-in - see Suzanne's post.
--
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>
Graham Mayor - Word MVP

Web site www.gmayor.com
Word MVP web site www.mvps.org/word
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>

 

[Liz]

I deactivated the office plug-in option in Norton, and it was fixed. Thank you so much for your help! This is a great service! Thank you again. Have a good day