Word options change randomly

[Nick]

We change the default file save location in Word2003 to a network drive.
Randomly for some users the option changes back to the default of my
documents. I have verified this by clicking Tools->options->File Locations
and instead of the document location being a network drive it is My
Documents. Can anyone assist in finding out why this is happening and finding
a resolution to this problem?

Thanks
Nick

 

[Stefan Blom]

The Data key of the registry could be damaged for those users. Deleting it
and having Word recreate it might fix the issue (see
http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm), but if the problem
comes back you may have to force the settings by using auto macros in
normal.dot (see http://www.gmayor.com/installing_macro.htm for some examples
of auto macros).

 

[Bob Buckland ?:-\)]

Hi Nick,

The information is stored in the registry.

Does each user have their own profile/login?

Is the network drive location always available?

Do you run any add-ins with Word?

================
We change the default file save location in Word2003 to a network drive.
Randomly for some users the option changes back to the default of my
documents. I have verified this by clicking Tools->options->File Locations
and instead of the document location being a network drive it is My
Documents. Can anyone assist in finding out why this is happening and finding
a resolution to this problem?

Thanks
Nick >>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[Nick]

Thank you for your prompt reply however this is what we do. And the problem
actually occurs while the users are working in Word. They can open a document
from the correct location close that document but not word then open another
document and it has changed to my documents, they then check
tools->options->file locations and it has changed to my documents instead of
the network drive

 

[Nick]

Hi Bob,
Yes everyone has their own local profile and login
Yes the network locations is always available
Yes we run Workshare and have several macros that select various printing
options and document types.