A
Aaron Elliott
Hi All,
We are running the above on Terminal Server/Citrix PS4.
We have an annoying issue where (seemingly) at random, peoples sessions go
into high CPU utilisation when running Word and/or Excel and/or Outlook
and/or IE and even sometime Acrobat.exe. I have noticed that this most
frequently happens where the user has been away from their desk for 20+
minutes and their session is idle. As soon as they access any of those idle
applications, away it goes.
Usually its 2 applications going wild at once, both with around 40-50% CPU
each. Sometimes CPU Management will contain that useage thereby limiting the
carnage, but quite often it doesnt and sends the whole server into la la land.
When we manage to kill one of the offending processes, the 'other' one takes
over at 100% - so both have to be killed and sometimes a third.
I am running:
Windows 2003 SP1
Citrix PS4 Enterprise+Rollup
Office 2003 SP1
I have not been able to find any errors in event logs or any other evidence
as to what is going on, nor have I been able to replicate it (aside from
fluke).
Any suggestions as to how I can tackle this one?
We are running the above on Terminal Server/Citrix PS4.
We have an annoying issue where (seemingly) at random, peoples sessions go
into high CPU utilisation when running Word and/or Excel and/or Outlook
and/or IE and even sometime Acrobat.exe. I have noticed that this most
frequently happens where the user has been away from their desk for 20+
minutes and their session is idle. As soon as they access any of those idle
applications, away it goes.
Usually its 2 applications going wild at once, both with around 40-50% CPU
each. Sometimes CPU Management will contain that useage thereby limiting the
carnage, but quite often it doesnt and sends the whole server into la la land.
When we manage to kill one of the offending processes, the 'other' one takes
over at 100% - so both have to be killed and sometimes a third.
I am running:
Windows 2003 SP1
Citrix PS4 Enterprise+Rollup
Office 2003 SP1
I have not been able to find any errors in event logs or any other evidence
as to what is going on, nor have I been able to replicate it (aside from
fluke).
Any suggestions as to how I can tackle this one?