Word/Outlook won't remember new Autotext entries

[Seth]

Had to reinstall Vista last month due to OS problems. Ever since, I'm unable
to add/delete/modify autotext entries. Specifically, I'm trying to replace
my old autotext email signature with a new one. It works fine until I close
Outlook (or Word). The next time I launch Outlook (or Word) my old autotext
etnries reappear and my new ones are gone. Obviously I am using Word as me
email editor.

I know these are kept as part of normal.dot which when I find it within My
profile/appdata/roaming/microsoft/templates the date modified always shows as
5/15 and is never updated to reflect my mods. I've even tried deleting it
under the assumption that Word will create a new normal.dot but that does not
happen.

Any thought on why Word is not modifying or recreating normal.dot?

 

[Graham Mayor]

An inability to save the normal template is usually related to the adverse
behaviour of an add-in - with the early Acrobat 7 add-in being a particular
problem. If you have that one (which in any case I don't think is compatible
with Vista) update it or uninstall it. Otherwise see
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm.

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Graham Mayor - Word MVP


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[Seth]

Thanks for the tip. While it's not Adobe causing the problem (I'm running
v8.1.2) it appears to be a Salesforce plugin. I removed it and it works now.

 

[Graham Mayor]

Thanks for the feedback.

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Graham Mayor - Word MVP


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