Hi Jørgen;
As I understand you all point to the HP printer driver. Please point me to the
driver to download.
That really isn't what we're saying
The point that was first made is:
"Updates [or lack of same] are always the first suspects..." which I further
substantiated by replying with "It's pointless to chase after symptoms only
to find [days later] that a patched driver was posted 'last week'..."
Almost all printing issues are driver-related, so if it *is* at fault you
can poke & prod at anything else you want... The best that will happen is
that your efforts will be rewarded with some other unwanted result. If the
issue continues once the most likely suspects have been addressed then it
pays to explore other possible causes.
A decent analogy is if the computer fails to start. It isn't typical to just
crack open the box & start swapping components until you've checked that the
computer is plugged in & that the power source is working.
On HP's site they state that the driver is included with Snow Leopard:
"HP Printing Products - HP Products with Print Drivers Included in Mac OS X
10.6 Snow Leopard"
No argument, but that was covered here as well. Drivers get updated just
like any other software & what you get from Apple is what was available at
the time the OS X update was posted.
And no driver or software is directly downloadable. On Apples site I find the
latest "driver pack" with HP drivers is this one:
http://support.apple.com/kb/DL907
The driver installed is version "16.1". I deleted all installed printers and
installed the above printer pack that included the same printer driver as the
one installed before reinstalling printer drivers - 16.1.
Yes, that's the case with many drivers for OS X, so at least you know that
you do have the most current... But that doesn't completely absolve the
driver. It's still *possible* that the problem does lie with the driver, but
as I wrote before, you may have come across a new bug that hasn't been
encountered/resolved. The drivers were released in Nov. of last year. Both
OS X & Office have been updated since then. It now pays to take the
troubleshooting to the next level, though.
As mentioned above the printer is connected to the network. I connect to its
IP directly, so there is no intermediary server. I can test later whether this
also happens through USB connection.
The results of doing so will provide useful information. Also, if you have
the opportunity to print the document to a different printer altogether -
preferably something other than an HP - to help narrow things more.
The error also shows in Quick Preview. I have only seen this "Quick Preview"
implementation in Office programs.
Word Quick preview:
http://dl.dropbox.com/u/2910357/billeder/msword/word-quick-preview.png
Quick Preview is a feature supplied by OS X. Not all programs use it & those
that do can implement it in different ways. It's basically drawn by Apple's
Preview app based on what the printer says it's going to do with the data it
has been sent.
Lacking a copy of the document, 2 more screen shots might be helpful:
1- Turn on the non-printing characters (¶) for the first, then
2- Type Option+F9 to display field codes as well for the second
Also, see what happens if you copy the affected area, paste to a new blank
document & print that.
Regards |:>)
Bob Jones
[MVP] Office:Mac
